Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Relocation assistance is available for qualified candidates. Position Responsibilities • Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations. • Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture. • Review daily and weekly reports to monitor performance metrics and make improvement recommendations. • Recruit, retain and motivate staff to ensure the highest levels of customer service. • Manage personnel matters including delivering performance reviews and coaching. Minimum Requirements • Bachelor’s degree. • 5+ years of experience in customer service operations and or management. • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team. • Effectively communicate with your team, colleagues, management and across other departments. Benefits • Complete health insurance coverage and 401(k) with 6% employer match that starts day one! • Multiple bonus programs. • Paid holidays and generous paid time off. • Tuition Assistance Program that covers professional continuing education. Employee Perks • Best-in-class, clean, modern facilities. • First-class fitness center and beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-TK1 #LI-GA001 (#IN-GAMANC) #ZR-GACS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!