Job Details: Job Location: Tom Oliver S. 18th Clinic - Waco, TX, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Shift: Day, DUTIES/RESPONSIBILITIES:  Serve as the primary administrative support for the school-based vision clinic located at S.18th clinic site  Assist with vision clinic day operations, including preparing schedules, coordinating patient flow, and supporting clinic staff as needed  Process and track eyeglass orders, including coordinating delivery and distribution to school campuses.  Communicate with school staff and families regarding eyeglass status and delivery timelines  Assist with creation, maintenance, and optimization of vision clinic schedules and provider templates  Coordinate and complete student patient registration for school-based programs  Verify Medicaid eligibility and assist with updating or changing Medicaid dental home assignments as needed  Schedule student appointments and manage provider templates  Assist with coordination of behavioral health, dental, vision, and medical clinic schedules across multiple school sites  Ensure all WFM required documentation and consent forms are completed, collected, and accurately entered into EPIC  Scan and upload patient documentation into the electronic health record in a timely manner  Communicate with school staff, parents/guardians, and clinic teams regarding appointments, missing documentation, and follow-up needs  Monitor and track pending registrations, incomplete paperwork, and scheduling gaps to ensure timely service delivery  Monitor Alchemer registrations and increase utilization of MyChart  Assist with patient check-in and check-out processes when needed  Maintain accurate patient records and ensure data integrity within EPIC  Ability to multitask and work in a fast-paced environment  Ability to travel to school sites or clinics as needed to support operations  Ability to operate office equipment (fax, printer, scanner)  Agree to follow WFM policies and procedures as outlines in the employee handbook  OTHER DUTIES:  Other duties as assigned by supervisor  PHYSICAL AND MENTAL REQUIREMENTS:  Valid Driver’s License  Visual and auditory accuracy  Shift length – 8 hours  Indoor setting  Frequent use of computer  Long periods of sitting  Frequent use of telephone  Continuous repetitive grasping and manipulation of both hands  Continuous conversational communication  Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing  Occasionally carrying, lifting, pushing, and pulling up to 25lbs  Regular use of personal transportation  Ability to understand and carry out oral and written instructions  Ability to read and interpret detailed specifications  Ability to adjust work hours, including occasional evening or weekend shifts                Qualifications: School-Based Services Coordinator  REPORTS TO: Director of School-Based Services  POSITION TYPE: Non-Exempt  JOB SUMMARY:  The School-Based Services Coordinator is responsible for supporting the daily administrative functions of school-based programs within Waco Family Medicine. This role focuses on patient registration, scheduling coordination, Medicaid eligibility verification, workflow support to ensure efficient clinic operations across school-based behavioral health, dental, vision, and medical services.   The School-Based Services Coordinator works closely with clinical staff and school personnel to improve access to care, reduce barriers for students and families, and ensure timely and accurate processing of patient information. This position also provides direct administrative and operational support to the school-based vision clinic located at the S.18th clinic site.  EDUCATION & EXPERIENCE:  High school diploma or equivalent required, associate degree preferred  Healthcare experience preferred  At least one year of customer service or administrative experience required  Experience with scheduling, insurance verification, or electronic health records (EPIC preferred) highly desirable  SKILLS:  Excellent written and verbal communication and customer service skills utilizing (AIDET) communication model  Experience using Microsoft Office (Excel, Word, PowerPoint)  Bilingual in English/Spanish preferred but not required  Strong attention to detail and ability to manage multiple tasks  Ability to work independently while supporting a team-based environment  Knowledge of Medicaid eligibility and insurance processes preferred  Ability to maintain confidentiality and follow HIPAA guidelines