Job Details: Job Location: PET CT Biltmore - Phoenix, AZ, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: Undisclosed, Travel Percentage: Up to 50% , Job Shift: Day, Job Category: Health Care, Job Summary Under the direction of the Director of PET CT Operations, Responsible for all patient/provider support activities within the PET CT department including but not limited to, obtaining prior images, patient registration, scheduling of patient appointments, check-in and check-out, answering and making telephone calls, communicating with patients, co-workers, administration, physicians and external vendors and suppliers. Navigate in all areas of the department to ensure we provide the best care for our patients. Additionally, this individual is responsible for non-clinical special projects that support the strategic growth of the PET CT division including but not limited to, marketing, website collaboration, space enhancements, etc. Duties and responsibilities Guides daily workflow and available for coverage in all areas. Responsible for uploading reports into EMR daily Performs all competencies for the core nonclinical job duties and works side by side with all PET CT staff daily Comply with and support all AZCCC policies and procedures Practice and encourage effective cost containment measures by economical use of equipment, supplies, and personnel Promotes positive patient relations and strives to achieve patient/family satisfaction Ensures that patient documents are complete and accurate Plans and participation in the orientation and training of new non-clinical PET CT staff Maintains strict confidentiality related to medical records, employee data, and enforces HIPAA standards and regulations Deposits to the bank weekly for clinic patient payments Responsible for ordering office supplies Schedules meetings, and meet with all staff quarterly Screens incoming calls, formats and distributes informational materials Organizes and maintains accurate files Create and maintain user manuals, training guides, patient documents/forms, and orders patient education material Communicates and collaborates on PET CT operations with physicians, operations, director, and marketing Communicates with clinical personnel to assure efficient patient flow throughout the office Maintains clean and professional work area Independently maintains compliance with annual employee training requirements Monitors facility safety, security and compliance audits Bring matters of concern to the attention of the Director Performs other duties as assigned Licensure and Certifications N/A Direct Reports Lead PET CT Patient service Representative EEO Statement Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Qualifications: Working conditions Moderate noise levels from office settings and equipment. Standing for long periods of time. Ability to work in an office or clinic, Monday through Friday. Ability to see details at close range. Ability to listen to and understand information through spoken words and sentences. Ability to read and understand information in writing. Ability to communicate information in speaking so others will understand. Valid drivers license and reliable transportation 50% travel required to all PET CT clinics across the valley Physical requirements Prolonged periods of sitting at a desk and working on a computer Daily uses of hands to type, file, and write/sign documents. Must be able to lift 15 pounds.