Job Details: Job Location: Hoffman Ford and Lincoln - East Hartford, CT, Salary Range: $17.00 - $19.00Hourly, At Hoffman Auto Group, we recognize how important your career and benefits are to you and your family.  We offer a full suite of benefits, including medical, dental, vision, short- and long-term disability coverage, basic and supplemental life insurance, 401(k) retirement savings with company match, tuition reimbursement, loan reimbursement, charity gift donation matching, and professional development opportunities through Hoffman University.  Technicians receive additional benefits of unlimited tool reimbursement, and a dedicated training program to develop skills and test for certifications. Role Purpose Handle customers throughout the entire service experience with their satisfaction as the number one priority Leadership This position does not lead others Core Accountabilities Remain at or above manufacturer CSI standard. Meet all production metrics as prescribed by Management. Process all documentation to state and/or manufacturer standard. Complete all required training for Certification as prescribed by Management. Qualifications: Competencies and Qualifications High School Diploma 1-2 years’ experience in a customer service orientated environment preferred Can adapt and embrace change with an internal and external customer centric mindset Act as an advocate for teammates and have a strong commitment to technology advancement Possesses effective communication skills: oral, written, listening, Phone Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.