Essential Functions: • Performs ongoing preventative maintenance to ensure the serviceability of all Slot Machines and Table Games equipment, as well as the upkeep of their repair records. • Maintains equipment to approved standards and schedules. • Assists guests with property and game information. • Performs Slot Machine and Table Games related gaming emergency repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures. • Inspects all new machines and conversions kits prior to installation onto the gaming floor. • Performs Slot Machine and Table Games related equipment moves, installation and reconfigurations on the gaming floor. • Ensures smooth and efficient operations by continually liaising with Gaming department and Management regarding all aspects of the technical operations. • Reports new faults and other relevant information to management as required. • Troubleshoots and repairs all electronic gaming equipment to the component level. • Effectively communicates all operational and technical breakdowns and provide solutions to team members. • Investigates slot variances to identify and correct all possible causes for reported variances per company policies. • Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas. • Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience • Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards. • Attends all required training meetings. • Assists in the training of new employees as directed. • Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons. • Performs other tasks as assigned. Core Competencies: • Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive • Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success • Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations • Demonstrates the initiative to present new ideas and perspective to create positive results • Exhibits respectful consideration of viewpoints, situations and others • Puts the guest at the forefront of every decision Essential Requirements: • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference. • Ability to read, comprehend and write English. • Must be able to follow written and oral instructions to carry out work assignments. • Must have ability to learn and use electronic test equipment and related tools. • Must be able to interact with mobile devices, touch screens and computers. • Strong computer skills and ability to learn new programs quickly. • Have a complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position.