Located in the heart of Washington, D.C.’s vibrant Union Market neighborhood, Hotel Nell – Union Market is part of a destination rooted in the city’s rich culinary and cultural history. Originally established in 1931 as Union Terminal Market, the area quickly became a community gathering place, bringing together local farmers, retailers, and wholesalers to serve a growing Washington, D.C. The neighborhood’s legacy of connection, discovery, and hospitality continues today, with Hotel Nell offering guests an inviting and contemporary experience in one of the city’s most dynamic destinations. We are proud to be part of this evolving community and look forward to welcoming guests who come to experience all that Union Market and Washington, D.C. have to offer. FOOD & BEVERAGE MANAGER Salary Range: $ 57,000 - $62,000 annually. Position Summary: Manage and supervise all aspects of the hotel's food and beverage operations to ensure success in finances, cost control, guest satisfaction, and employee satisfaction. Essential Functions • Supervise and manage the daily operations of the food and beverage department. • Ensure that the level of quality and presentation are being met according to standards on a daily basis. • Personally respond to all guests’ comments and complaints to ensure they are being handled in a timely manner. • Assist and supervise the purchasing and inventory functions of the department. • Train staff for job competency and ensure they are aware of hotel policies and procedures, including service standards for the hotel and guest brand standards in regards to service and cleanliness. • Monitor department to ensure all brand requirements are being met on a daily basis in both the kitchen area and front of the house. • Implement and monitor staffing levels to ensure guest satisfaction and cost control are met on a daily basis. • Assist and supervise the weekly scheduling process to ensure staffing levels are met based on hotel’s weekly forecast. • Review standards to ensure department is operating within brand and hotel requirements. • Deal with staff inquires and issues in a timely and professional manner. • Responsible for training, supervising, and monitoring food sanitation and safety procedures in the kitchen and dining area. • Responsible for working with the sales department and housekeeping department to ensure banquets are handled according to BEO requirements and to the guest’s satisfaction. • Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards and guest’s expectations. • Responsible for hiring, training, management, development, and evaluation of all food and beverage employees including managers, supervisors, and line employees. • Ensure compliance with all hotel and brand policies and procedures, as well as, local, state, and federal laws and regulations. • Demonstrate the leadership qualities as outlined in the Leadership Job Requirement Chart Education and Experience • Previous food & beverage experience. • Previous supervisor or management experience. • Certificate in Food Sanitation a plus Skills and Abilities • Clear verbal and written communication skills • Certified food handler • Must be able to work in a fast pace and high volume environment • Ability to motivate and train employees in guest services. Additional Responsibilities • Adhere to all work rules, policies, and procedures established by the hotel, including but not limited to those contained in the employee handbook. • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work. Short Term Goals • Help improve our guest satisfaction scores to 90% or better by year end. • Develop action plans for the department when departmental guest satisfaction scores fall below last year or the brand average. • Monitor POU costs versus budget to ensure the department is controlling cost and payroll based on the hotel’s occupancy. Benefits and Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently. If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.