Bilingual Member Service Representative Department: Member Service Center Role Type: Individual Contributor Why This Role Matters This role helps members resolve financial needs quickly and confidently while strengthening their overall financial well-being. By delivering accurate, compliant, and personalized support in both English and Spanish, the Bilingual Member Service Representative builds trust and connects members with solutions that support their goals. What You’ll Do • Resolve member and non-member inquiries efficiently, delivering a professional and supportive contact center experience • Process financial transactions, account inquiries, and account maintenance accurately and in accordance with established controls • Identify member needs and connect them with relevant Credit Human products and services that support their financial health • Communicate clearly in English and Spanish to ensure members understand available options and next steps • Protect members and the organization by consistently following policies, procedures, BSA requirements, and other applicable regulations • Maintain current knowledge of products, services, policies, and procedures to provide reliable guidance • Achieve service, referral, training, and team goals that contribute to department and organizational growth Why You’ll Love This Role • Make a meaningful difference by helping members improve their financial health and well-being • Use your bilingual communication skills to create an accessible, trusted experience for a diverse membership • Build broad financial services expertise through hands-on experience with transactions, account servicing, products, and compliance • Succeed in a collaborative contact center where individual contributions support shared department and organizational goals • Grow through ongoing training, clear performance expectations, and opportunities to strengthen your member-service skills • Enjoy the connection and teamwork of a fully on-site role at a designated Credit Human location Experience: Required • 1-3 years of customer service experience and/or financial service experience and/or contact center customer service experience • Some sales experience Skills & Knowledge: Required • Excellent customer service • Bilingual in Spanish/English • Excellent written and/or verbal communication skills • PC skills and 10-key by touch • Type 30 or better words per minute Education: Required • High school diploma or equivalent Licenses & Certifications: Required • Employees must demonstrate Spanish language proficiency by passing the Foreign Language Incentive Program assessment within 90 days of completing training. Schedule: Regular Shifts • 6:45am - 3:45pm • 8am - 5pm • 8:30am - 5:30pm • 9am - 6pm • 9:30am - 6:30pm • 10am - 7pm * All with a rotating Saturday shift (9am - 12pm) 4x10 Shifts • Mon - Thurs: 7am - 6pm • Mon - Thurs: 8am - 7pm • Tues - Fri: 7am - 6pm • Tues - Fri: 8am - 7pm * All with a rotating Saturday shift (9am - 12pm) Compensation Details: Paygrade: 1BA The expected pay range for this position is $17.98-$19.00 hourly. Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location. This role may also be eligible for: • Bonus opportunity up to 4% Employees are eligible for a comprehensive benefits package, including: • Medical, dental, and vision insurance • Pension • Paid time off and company holidays • Tuition reimbursement To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers. Job Location: This position is onsite based in San Antonio, TX. Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification (within the past seven years when applicable), criminal history (convictions and outstanding warrants within the past seven years), education verification (GED, high school, and/or degree when applicable), and social media checks on publicly available information. Additional checks may include motor vehicle records, credit checks, license/certification verification, or fingerprinting depending on the role. Applicants must be currently authorized to work in the United States on a full-time basis. Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.