ESSENTIAL FUNCTIONS 40% of job: Direct, control and participate in order fulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer. Execute accurate mapping and directions, adapt to city or rural geography, and apply common weight restrictions. 30% of job: Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationships with customers. Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations. 15% of job: Meet department performance standards and benchmark service levels. 15% of job: Responsible for cash box management, credit card transactions and processing customer deposits while proactively reducing errors. Perform account adjustments and ticket corrections as necessary. Identify ways to avoid those mistakes in future orders. MINIMUM REQUIREMENTS Education: High School Diploma or GED Certifications: Weighmaster Certification preferred Work Experience: 1-3+ Years of Customer Service Experience Behavioral Competencies: Aligned Company Values Technical Competencies: (General) Ability to read maps and provide directions to haulers Ability to reconcile cash amounts and/or inventory levels Computer Skills (Excel, Word, Outlook) Dispatcher: Manage Fleet Capacity Truck Match-Making OTIS Communicate with sales, operations, COMD, haulers, and drivers Order manager: OTIS Sales Internal Communication (Sales, COMD., Ops., and AR) Order Taking Point of Sale: Customer Set-up On-Site Sale Truck Management Ticketing Process Internal Communication (Sales, COMD, and CORP) Administrative Tasks ENVIRONMENT OR PHYSICAL WORKING CONDITIONS: Ability to work with occasional exposure to dirty and dusty conditions and extremes of weather LOCATION Onsite, Kershaw Plant, Monday - Friday 6:30am-4:30pm Competitive hourly pay (biweekly). Benefits start day 1 of employment and include: Medical, dental, vision, life insurance, long term disability Paid time off: personal, vacation, holidays Matching 401K and retirement pension, Performance bonuses Technical and leadership development Tuition assistance Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.