VLT Technician: Reporting to the VLT Performance Supervisor, the VLT Technician is responsible for installing, testing and maintaining electronic components, sub-systems and systems required for efficient and continuous conduction of business operations Essential Functions • Inspect and test assigned equipment, noting all defective parts and making recommendations for correction • Perform required adjustments and repairs to electronic and electro-mechanical equipment as assigned. Perform preventative maintenance to VLT machines either on the floor, or in the VLT shop • Observe all safety regulations in the performance of assigned duties, and report any safety hazards to assigned supervisor • Ensure that you understand the policies and procedures, internal controls, and gaming regulations and are in complete compliance at all times • Provide 100% accuracy and accountability on all documentation that is required by the VLT Performance department • Uphold the integrity of vital information in and around the VLT Performance department • Provide prompt and courteous service when repairing or verifying transactions at machines • Performs tasks as requested by departmental management • Routinely strives to build and maintain rapport with customers making every effort to achieve customer satisfaction • Acts as a role model; always presents oneself as and encourages others to do the same • Coordinates with Racino management and security to detect and prevent attempts to cheat or damage gaming equipment and to identify and report floor irregularities PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK: • Medical, Prescription Drug, Dental, and Vision Coverage • Life and Disability Insurance • Free Parking • Generous Paid Time Off Plan • Discounted Team Member Meals • Education Assistance up to $3,600 a year • 401(k) Savings Plan and Match • Health and Safety Mandates Strictly Enforced Knowledge, Skills & Abilities • Must be able to read, write, speak and understand English • Possess an upbeat and positive attitude • Ability to work a flexible schedule • Must be able to read/explain the pay table/glass on the different EGDs • Be able to perform all game recalls • Be able to troubleshoot and repair common/uncommon problems with EGDs • Know how to use Word and Excel • Experience with VLT player tracking systems • Know how to identify all components in the VLT machines • Must be able to work independently. • Must be able to sit, stand or walk for long periods of time (4 hours). • Must be able to respond calmly and make rational decisions when handling employee conflicts. • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. • Respond to visual and aural cues. • Must have the manual dexterity to operate a computer and other necessary office equipment. • Must be able to tolerate areas containing dust, loud noises and bright lights. • Must be able to work varied shifts, weekends and holidays as needed. • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. • Ability to speak distinctly and persuasively. • Must be able to read, write, speak, and understand English Education and Experience • Electronics degree or equivalent electronic experience is preferred • Installation, maintenance and repair of electronic systems and equipment preferred • Knowledge of mechanical and electronic/electrical technical equipment is desirable • Proficient in the use of tools of the trade including hand power and machine equipment testing devices and instruments, as applicable • Should understand schematic diagrams needed in the repair of VLT machines as well as mechanical blue prints • Knowledge of Racino rules, procedures and regulations pertaining to VLT operations a plus Required Certification/License • Must be able to obtain an Ohio Lottery Commission license