EDUCATION / EXPERIENCE/ SKILLS AND ABILITY REQUIREMENTS • Excellent English communication skills. • Excellent customer service and organizational skills. • Ability to work under pressure, multi-task and prioritize tasks. • Prior experience in emergency services is preferred. • Working knowledge of the mountain and patrol operations. • Proficient in the use of web based applications and computer programs to log and track incidents, including: Microsoft Excel, Access, Zoll Emscharts, Google Drive. CONTACTS INTERNAL: • All inside and outside staff EXTERNAL: • Guests, REMSA, NLTFPD TMFPD, NDOT, SAC, SMUA, and USFS ESSENTIAL DUTIES & RESPONSIBILITIES • Coordination of patrol radio and phone traffic. • Communication to appropriate departments during specific events. • Documentation of weather, hill conditions, significant events and guest incidents. • Data entry for patrol and mountain record keeping. • Assist with staff scheduling. • Communication with EMS system. MARGINAL DUTIES & RESPONSIBILITIES • Coordinate and cooperate with other departments as necessary in the completion of the above essential duties. • Provide information and answer questions about the resort to guests. • Any other duties that may contribute to the cleanliness, orderliness and overall efficiency of the entire operation and all of the tasks contained therein.