GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves. As a Self Determination Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders. Responsibilities • Make and receive phone calls to support external and internal stakeholders • Enter information into databases, such as a call log, for effective record keeping • Prepare and send documents via DocuSign or email • Ensure the proper naming and saving of documents in the document management system • Assist customers in returning documents • Manage DocuSign accounts and support issues from the operations staff and customers • Ensure all compliance standards are met for audit purposes • Timesheet reviewing and time tracking • Accurately and efficiently complete payroll checklists for assigned agencies • Work with your team leader to identify strategies for reducing errors • Collaborate with your team to resolve rejected timesheet issues Qualifications • 1 years of experience relevant to the work performed • High School Diploma or GED required; Associate degree preferred As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. Join us in our mission: "To help people live a life of their choosing regardless of age or ability."