POSITION SUMMARY Integral part of the Central Scheduling Team that provides full service central scheduling functions for all clients/physicians. Makes patients aware of necessary prep information while providing great customer service at all times. JOB DUTIES AND RESPONSIBILITIES • Central Scheduling responsibilities include scheduling all outpatient and inpatient procedures for multiple departments. • Effectively communicating scheduling information and preps to internal and external customers, while maintaining a focus on customer services and patient confidentiality. • Work with patients, physicians, office staff and clinicians to obtain scheduling information and accurately schedule patient’s procedures. • Must be able to work Monday thru Friday, hours from 0830 to 1700 • Must demonstrate a thorough knowledge of various department operations • Must demonstrate good organizational skills and ability to set priorities. • Must be able to communicate effectively, both verbally and in writing. • Must have excellent interpersonal skills to relate effectively and compassionately with patients and family members • Must be able to relate effectively as a team member. • Must have knowledge of PC and networked computer applications • Must be able to demonstrate a high degree of independent access to confidential patient and organizational information and must be abele to handle such information appropriately. • Must have knowledge of medical terminology. • Other duties as assigned. EDUCATION AND EXPERIENCE Minimum: High School Diploma Preferred: Medical terminology coursework and/or medical certification program. Minimum: 1-3 years call center experience with emphasis on customer service within healthcare setting. Preferred: 5 years preferred experience in outpatient scheduling for multiple departments including experience and knowledge of CPT/ICD 9-CM codes