Clinical Duties • Greets patients and introduces oneself, escorts them to the examination and/or procedure rooms. • Takes vital signs (pulse, blood pressure, respirations, temperature, SpO2) as well as weight, height and pain scale; accurately transcribe results in patient’s chart. • Ensures accurate completion of patient intake required by physician prior to examination (e.g., health questionnaires; medical history, medication reconciliation). • Assists in office procedures as needed, within scope of practice (e.g. staple removal, dressings, IUD insertion/removal, catheter insertion/removal, CLIA waived testing, EKG, blood draw and vaccine/injection administration, casting, medication administration, nebulizer treatment and other tasks directed by provider). • Provides instructions/education to patients when appropriate. • Obtains, reviews and scans signed consent forms when required (examples include: MA30, MA31, vaccine consents, surgical consents and in-office procedure consents). • Appropriately sets-up procedure trays; while maintaining a sterile field. • Notifies physician when patient is ready for examination as needed per office. • Maintains and re-stocks clinical supplies for back office. • Maintains inventory log of in-office medications, stored in medication cabinet and refrigerator. • Performs monthly check for medication expiration dates and disposes per company policy. • Performs daily checks of refrigerator and maintains temperature log. Notifies practice manager/maintenance if temperature is out of range. • Performs monthly check of emergency medication kit, eye wash station, oxygen tanks and AED. • Ensures office staff are cleaning and sanitizing rooms after each patient. • Ensures office instruments are cleaned and sanitized, per autoclave and hospital sterilization policies. • Manages orders tracking to ensure patient testing is completed. • Ensures adherence to OSHA guidelines as it pertains to activities in the office. • Ensure completion of chart review/prep for next day appointment, checks and obtains results prior to the patient’s scheduled arrival. • Reviews patient chart to ensure quality measures have been met. • Ensures charges are dropped on each patient encounter daily. Reviews records to ensure ancillary charges such as EKG’s, injections, vaccines, testing and quality reporting codes are dropped accurately. • Travels to other IRMC Physician Group offices when needed to cover clinical/clerical when requested. • Performs any other services deemed reasonable by physician or practice manager. Clerical Duties • Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly. • Retrieves, reviews for correctness and processes patient registration forms. • Collects, scans and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from patients. • Runs insurance verification/eligibility on every patient. • Works insurance eligibility alerts (yellow triangle alerts). • Collects payments from patients and provides a receipt. • Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday. • Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center. • Works Cerner message center pools and completes messages as applicable. • Schedules patient appointments according to provider protocol. • Maintains copays, petty cash logs and receipts. • Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy. • Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancelations and reschedules as appropriate. • Follows HIPAA, Confidentiality and Security rules when providing information to outside sources. • Accepts and signs for mail parcels and other deliveries according to office policy. • Practices sterile techniques and universal precautions when accepting specimens from patients over the counter. • Provides lead or manager with a list of clerical supplies as needed. • Maintains an orderly, neat and clean front desk area and waiting room. • Routinely retrieves faxes from the fax machine. • Obtains prior authorizations as required by patient insurance policy for testing and procedures. • Travels to other IPG offices when needed to cover front office when requested. • Performs other tasks as requested. Qualifications Experience and Education: Completion of accredited medical assistant program preferred. Multi-tasked professional with at least one years of experience preferred in performing front and back office activities in a medical environment. Current CPR certification. Knowledge: Moderate medical knowledge of front and back office procedures and medical terminology, equipment, supplies and instruments used in a medical office; routine clinical laboratory methods; universal blood and body fluid precautions; OSHA rules and regulations; established protocol for storing poisons, narcotics, acids, caustics and flammable items, restrictions imposed by various managed care carriers, various forms inherent to profession; patient HIPAA/confidentiality regulations; possess a fundamental knowledge of billing procedures. Abilities. Establish and maintain cooperative relationships with staff members, office providers and management; create a responsive caring environment for patients; respond promptly to physician’s directions; maintain medical records in a concise and accurate manner; employ correct aseptic techniques in preparation of instruments & equipment; react quickly in emergency situations; recognize and prevent possible safety hazards; ensure proper maintenance of equipment; communicate clearly and facilitate patient education when warranted; act as advocate and assist physician in meeting the physical and mental needs of patient; exercise independent judgment; communicate clearly and concisely, exercises strong critical-thinking skills, maintain organized and accurate records, exercise team coordination skills; exhibit strong leadership skills; follow set outlines and be alert to variations and make decisions accordingly; understand and enforce the financial policy of the practice and recognize and correct costly data capture errors; process a variety of medical reports and correspondence; exercise team coordination skills; perform functions that consistently fall within the legal boundaries of profession.