Responsibilities: • Participate regularly in departmental and company meetings • Smiles, provides exceptional customer service, and always treats guests and coworkers with respect. • Properly operates the point of sales system and accounts for all service items by ringing them into the system and keeping a balanced bank. • Knowledgeable in the products the company serves. • Understand and follows all Draft Kings at Casino Queen cash handling policies and procedures. • Understands salesmanship and customer service is what makes this position successful for the company and the team members. • Ability to uphold great communication with guest, build rapport, and engage in friendly conversations. • Communicates all guest service opportunities and product shortages or issues to management. • Serves food/drink, greats and seats guests, busses and runs food/drink, does side work, plus any other normal functions required to service our guests under normal operating conditions. • Sets and keeps workstations and surrounding work areas, properly stocked, clean, safe and organized. • Follows the company’s attendance policy as well as other rules and regulations set forth in the handbook. • Able to satisfactorily complete assignable work tasks requested by the departmental leaders • Must proactively prioritize needs and effectively manage resources • Immediately report any safety hazards, problems, or maintenance issues to the appropriate party • Ensures the proper steps of service, and our guests needs, are being met. • Other duties as assigned WORKING ENVIRONMENT & PHYSICAL EFFORTS • The hospitality industry is a 24 Hour 365-day operation. • This position will primarily be indoor under controlled temperatures. • Occasional exposure to outdoor climates • Frequent: standing, walking, with repetitive movement of fingers, legs, arms, and hands • Occasional: kneeling, reaching, pulling, pushing, and lifting up to 50 pounds • Speech and Vision abilities are required QUALIFICATIONS • 1 year Cash handling experience in a fast-paced environment, required • Food Handler Certification, required • High School Diploma/GED, required • Must have basic mathematical skills • Hep A vaccination on, or before, first day of work • Must be able to work Weekends and Holidays