Job Summary We are seeking a friendly, dependable, and service-focused Guest Service Agent to join our Front Office team. The Guest Service Agent is responsible for creating a welcoming experience for every guest from arrival through departure while providing professional and efficient front desk service. This is for a 3pm-11pm Shift. The ideal candidate is comfortable multitasking, solving problems, communicating with guests, and working as part of a team in a fast-paced hotel environment. Essential Duties & Responsibilities • Welcome guests in a friendly and professional manner. • Perform guest check-ins and check-outs accurately and efficiently. • Assist guests with reservations, room assignments, hotel information, and general questions. • Answer incoming telephone calls professionally and direct calls as appropriate. • Process guest payments and follow established procedures for credit card authorization and payment. • Review guest accounts and folios for accuracy. • Respond professionally to guest questions, requests, and concerns. • Assist with service recovery and involve management when necessary. • Communicate guest requests to Housekeeping, Maintenance, and other departments. • Monitor guestroom availability and room status. • Follow proper procedures when issuing guest room keys. • Maintain guest privacy and confidentiality. • Maintain an organized and professional Front Desk area. • Document important guest information and communicate relevant details to the next shift. • Assist with Marriott Bonvoy enrollment and member recognition as applicable. • Promote hotel services and amenities. • Follow hotel cash-handling and payment procedures. • Complete assigned Front Desk checklists and shift responsibilities. • Follow hotel safety, security, emergency, and guest-service procedures. • Perform other duties as assigned based on hotel operational needs. Qualifications • Previous hotel or customer-service experience preferred. • Excellent customer-service skills. • Professional verbal and written communication skills. • Basic computer skills and ability to learn hotel systems. • Strong attention to detail. • Ability to multitask and prioritize responsibilities. • Dependable and punctual. • Professional appearance and attitude. • Strong problem-solving skills. • Comfortable handling guest concerns professionally. • Ability to work independently and as part of a team. • Flexible availability, including weekends and holidays based on business needs. Preferred Skills • Previous Front Desk or hotel experience. • Experience with hotel property-management systems. • Experience handling reservations and guest accounts. • Knowledge of Marriott guest-service and loyalty standards is a plus. • Cash and credit-card handling experience. Physical Requirements The Guest Service Agent must be able to: • Stand for extended periods during the shift. • Walk throughout the Front Desk and hotel areas as needed. • Use computers, telephones, printers, and other standard office equipment. • Perform the routine physical activities associated with Front Office operations. What We're Looking For We are looking for someone who is: Guest Focused: Creates a welcoming and positive experience for every guest. Dependable: Arrives on time, prepared, and ready to support the team. Professional: Maintains a positive attitude, professional appearance, and respectful communication. Detail-Oriented: Handles reservations, payments, guest information, and Front Desk responsibilities accurately. Solution-Focused: Remains calm and works toward appropriate solutions when guest concerns arise. Team-Oriented: Communicates effectively with Front Desk, Housekeeping, Maintenance, and management. Join Our Team If you enjoy helping people, thrive in a fast-paced environment, and believe great hospitality begins with a warm and professional welcome, we encourage you to apply for our Guest Service Agent position.