Customer Engagement Specialist- Drive Results in a Multi-Role Contact Center! - Fort Worth, TX Business Development Representative. Underwriting Forget the titles. We're all about delivering the results. At Auto Now Financial Services, we call our office the "Mothership" - because it's where the magic happens. We're the force behind 55+ years of success, and we're looking for driven, passionate people to join us and keep that momentum going. What a day looks like in the Mothership: • Helping customers understand if Auto Now Financial is the right fit for them. • Guiding customers through our proprietary software to get approved online. • Processing credit applications and matching customers with financing options that fit their needs. • Training and coaching to master our high-level sales process - you'll develop a well-rounded skill set. • Creating your personal work playlist (because, let's face it, no one likes to work in silence!). Why Auto Now Financial Services? There has never been a better time to join Auto Now Financial Services! As we expand our footprint company-wide, we are offering premier full-time roles packed with room for rapid career growth. Schedule: • Monday: 11:00 AM to 8:00 PM. You will work 2-3 Mondays per month (if Monday is worked, your day off will be Tuesday, Wednesday or Thursday) • Tuesday - Friday: 11:00 AM to 8:00 PM • Saturday: 11:00 AM to 7:00 PM • Sunday - closed What We’re Looking For: • Clear, confident communication and professional phone etiquette. • A persuasive sales mindset—build rapport, overcome objections, and secure appointments. • Strong customer service and complaint-resolution skills. • Critical thinking, problem-solving, and sound judgment. • Ability to multitask, stay organized, and work under pressure. • Reliable, punctual, collaborative, and open to feedback. • Typing speed of at least 35 words per minute. • Motivation to follow up consistently and meet performance goals. Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Application Question(s): • Are you available to work an 11:00 AM to 8:00 PM shift Tuesday through Friday, and 11:00 AM to 7:00 PM on Saturdays? • This position blends customer service, underwriting/credit processing, and sales (handling objections and securing appointments). Are you comfortable working in a multi-role, target-driven contact center environment? • Can you accurately type at a speed of 35 words per minute (WPM) or higher? Ability to Commute: • Fort Worth, TX 76114 (Required) Work Location: In person