Job Description Essential Functions: • Set up new customers in SAP based on Zendesk ticket submitted by Sales • Complete supplier forms submitted by new customers • Enter approved partner pricing discounts into Partner Portal as promotional code • Manage customer price agreements in Salesforce • Ensure clean and timely booking of customer purchase orders, including: • Proactively audit open quotations for pre-booking accuracy • Receive incoming customer purchase orders from Order Management Specialist • Review, interpret, and reconcile customer purchase order to Cognex quotation and work with Sales to resolve any discrepancies (units, products, pricing) • Attach customer purchase order to Cognex quotation and submit back to Order Management Specialist • Create quotes in the following exception-based circumstances: • In response to RFQs for known BOMs with pre-approved pricing for high volume OEMs and repeat customers • In response to received purchase orders that are not associated with an existing quote for BOMs with pre-approved pricing for high volume OEMs and repeat customers • To facilitate fast-turn opportunities requiring expedited / UPS RED / next day shipment • Exercise judgment in interpreting and implementing operating practices to resolve exceptions. • Act as liaison between Order Management, Sales, and customers regarding order status when in-country assistance is required • Assist in providing user experience support in Salesforce Knowledge, Skills, and Abilities: • Customer First mentality • Ability to exercise judgment with operating procedures • Team player with the ability to work cross-functionally • Excellent communication and interpersonal skills • Ability to work under pressure in a fast-paced, dynamic environment • Ability to handle various tasks simultaneously • Ability to prioritize and proactively drive issues to resolution in a timely manner • Process improvement focus • Salesforce CRM and CPQ a plus Minimum education and work experience required: • Bachelor’s Degree • 2+ years professional experience supporting Sales organization • Previous experience in Inside Sales a plus Additional Job Description