Responsibilities: • Under general direction, responsible for supervising day-to-day plasma center operations to ensure efficient plasma collections • Provides instructions, conducts meetings and communicates performance expectations • Advises management of employee relations and escalated donor issues • In conjunction with Group Leaders, facilitates donor movement throughout the center, minimizing wait and processing time • Monitors time card reporting procedures, attendance and utilization of overtime • Conducts error investigations and develop recommendations for process improvement • Participates with management in recruitment and selection of center operations staff and in providing performance appraisals and feedback • Ensures compliance with standard operating procedures (SOPs) and applicable federal, state and local regulations • May assist with recruitment and selection of center operation staff and implementation of marketing initiatives to increase donor retention Qualifications: • High school diploma or equivalent vocational or technical training • Bachelor’s Degree or equivalent combination of education and professional work experience preferred • Minimum of (1) year supervisory experience required with responsibility for overseeing the activities of others Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable. About CSL Plasma CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/. Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/. Our Benefits For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp. You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more visit https://www.csl.com/careers/inclusion-and-belonging Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.