About this Role This is an important role in managing talent acquisitions operations in a shared services model. This role will primarily support US, UK and Mexico. Work Shift – EST Key Responsibilities: Recruitment Operations Support • Provide administrative and operational support across the recruitment lifecycle, from requisition creation to onboarding handoff. • Support job posting activities on internal and external platforms as per defined process. • Assist in creating and maintaining candidate records in the Applicant Tracking System (ATS) and HR systems. • Ensure recruitment-related data is updated accurately and in a timely manner. Interview Coordination • Schedule interviews between candidates, recruiters, and hiring managers across time zones where applicable. • Manage interview logistics including calendar invites, meeting links, room bookings, and panel coordination. • Communicate interview schedules and instructions clearly to candidates and internal stakeholders. • Rescheduling interviews as needed and ensure seamless coordination. Offer and Pre-Employment Administration • Support preparation of offer letters and related hiring documentation. • Track completion of documents required for offer release and pre-joining formalities. • Coordinate with candidates on submission of required documents and forms. • Liaise with background verification, onboarding, and HR operations teams for smooth process closure. Process and Compliance Management • Ensure all recruitment transactions are processed in line with company policies, service level agreements, and compliance requirements. • Maintain confidentiality of candidate and employee information. • Support audit readiness by maintaining proper documentation and recruitment records. • Follow standard operating procedures and escalate exceptions or issues in a timely manner. Reporting and Data Management • Prepare and maintain recruitment trackers, dashboards, and reports. • Monitor recruitment process metrics such as interview scheduling turnaround time, offer release timelines, and status updates. • Highlight data discrepancies and support cleanup activities in systems and trackers. Stakeholder Support • Serve as a first point of contact for routine talent acquisition operations queries from recruiters, candidates, and hiring managers. • Provide timely and professional responses to queries on interview scheduling, documentation, and recruitment process steps. • Work closely with recruiters, other HR shared services team, HRIS, onboarding, and vendor partners to ensure smooth delivery. Strong knowledge of using an ATS or HR system • Ensure all processes and data points are updated in Workday • Make sure that data quality is high and there are zero mistakes in the information input into the system • Should have input, implemented or have a strong knowledge of Talent Acquisition HCM/ Workday TA module. Continuous Improvement • Identify opportunities to improve efficiency, candidate experience, and process accuracy. • Support implementation of process improvements, templates, and standard work instructions. • Participate in team meetings, training, and knowledge-sharing sessions. Required Qualifications • Bachelor’s / Master’s degree in Human Resources, Business Administration, Psychology, or a related field. • 2–4 years of experience in HR operations, recruitment coordination, shared services, or administrative support. • Basic understanding of recruitment lifecycle and HR processes. • Experience working with Microsoft Office tools such as Excel, Word, Outlook, and PowerPoint. • Familiarity with ATS or HR systems is preferred.