Job Summary: The Inside Sales Representative will focus on engaging with car owners who have expressed interest in XPEL products, converting leads into customers, and ensuring a seamless handoff to our authorized installation partners. Core Duties • Contact and engage inbound leads generated through social media, digital marketing campaigns, and other XPEL lead-generation activities. • Qualify customer requirements, including vehicle type, protection needs, timelines, and budget. • Educate customers on the benefits of XPEL Paint Protection Film (PPF), ceramic coatings, and other XPEL solutions. • Recommend appropriate XPEL products based on customer requirements. • Provide pricing information and address customer questions and objections in a professional manner. • Follow up consistently with prospective customers to maximize conversion rates. • Convert qualified leads into confirmed installation appointments. • Coordinate with authorized XPEL installation partners to ensure timely scheduling and customer handoff. • Maintain accurate records of all customer interactions and sales activities within CRM systems. • Monitor lead status and ensure timely follow-up on all assigned opportunities. • Work closely with Sales, Marketing, and Customer Service teams to improve lead conversion performance. • Provide feedback regarding customer preferences, market trends, and competitive activity. • Deliver a premium brand experience that reflects XPEL's market-leading position. Basic Qualifications • Bachelor's degree in Business, Marketing, Commerce, or related field preferred/equivalent experience. • Minimum 2-5 years of inside sales, telesales, customer sales, or automotive sales experience. • Proven ability to achieve sales targets and conversion goals. • Excellent verbal and written communication skills. • Strong persuasion, negotiation, and objection-handling skills. • Comfortable making a high volume of outbound calls and follow-ups. • Strong organizational and time-management skills. • Customer-centric mindset with a focus on delivering exceptional service. • Experience using CRM systems, sales tools, and Microsoft Office applications. • Ability to work independently while collaborating effectively across teams. Desired Qualifications • Automotive industry experience is preferred but not mandatory. XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.