Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments. Job title: Specialist-Scheduling Job Description: Education: Any Graduation or Diploma Experience: 4 - 6 years of experience in scheduling using WFM tools Such as Aspect, IEX, Genesys. Roles & Responsibilities: • Team Management – Manage team size of 3 - 5 WFM Analyst. • Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments. • Manage non-productive time request process, ensure activities are planned without impacting SLAs. • Multi-site/Geo scheduling and achieve Service Level commitments. • Review and process scheduling change requests. • Perform ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to ensure proper staffing in all skills 24/7. • Lead weekly staffing review meetings detailing the previous week’s performance, the forecasted performance of the current and future weeks while also identifying any risks. • Schedule and optimize team meetings, one on ones, training, and various other activities. • Understand the basic professional standards and established procedures, policies before acting and making decisions. • Adhere to the SLA and achieve Service Level commitments. • Presents appropriate information in a clear and concise manner, both orally and in writing. • Understanding and adhering to quality standards. • Acquiring knowledge & skills of related areas of the process. • Assumes responsibility for work activities and coordinating efforts. • Clearly sets a goal and works towards achieving it an Identify simple problems /issues and tries to improve this based on basic knowledge of the issue. • Identifies problem and escalates it accordingly. • Adhere to attendance and punctuality norms. • Pursues learning opportunities and ongoing development. • Understands and follows ethical guidelines at one’s work place. • Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Skills: • Excellent communication skills, including ability to write concise technical docs and present ideas. • Excellent Analytical and Organizational skills. • Ability to work with cross functional teams. • Above average knowledge of Microsoft Excel. Location: BLR, Surya Wave BuildingIndia