Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of a Senior Manager Operations is to contribute to the overall client satisfaction, retention and account profitability objectives by ensuring the operational performance standards for assigned accounts are met and enhanced. Job title: Senior Manager-Operations Job Description: Education: Any Graduate or Postgraduate Experience: 10+ years Call Center and/or Claims Administration experience in an outsource environment responsible for multiple sites and clients. Healthcare Industry Preferred. Roles & Responsibilities: • Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met. • Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives. • Lead cross-functional activities and communication to further partnership between organization and assigned clients. • Examine financial data and use them to improve profitability • Manage Budget and forecast • Familiarize with HIPAA regulations • Lead internal reviews and track Operations metrics, focus on improving metrics • Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices. • Responsible for leading, providing professional development, and evaluating direct reports. • Prepare, deliver, and facilitate both client and internal business presentations and meetings. • Promote teamwork and cooperative effort. • Help train and provide guidance to other employees within the organization. • Ensure both internal and external customers are provided with the highest quality service. • Experience with Client relationship management Mandatory Skills: • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. • Ability to improve and/or transform teams processes across functions within the organization. • Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management. • Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance • Experience with client relationship management is required • Experience in budgeting and forecasting Preferred Skills: • US health care • Budget Management • Team Management Location: Indore, Brilliant Phase 2 - 7th floorIndia