Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction. Job title: Process Consultant Job Description: Education: Any Graduate Experience: 0-1 Year Roles & Responsibilities: • Possess basic knowledge of Claims Administrations - Non Voice • Good reasoning and analytical skills • Able to communicate fluently in the language required for the function/location • Active listening skills • Passion to learn • Influencing skills • Ability to comprehend the process requirement well • Adhere to attendance and punctuality norms • Acquiring knowledge & skills of related areas of the process • Processing claims/developing projects/handling calls as per the process guidelines • Adhering to the SLA, understanding Quality & Auditing parameters • Meeting assigned productivity goals • Understanding and adhering to quality standards • Meeting TAT Mandatory Skills: • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. • Proficiency with the necessary technology, including computers, software applications, phone systems, etc. • Ability to understand basic data and take appropriate action. • Ability to drive individual and team efficiency and productivity through effective and efficient metric management. • Ability to coach, train, and motivate employees and evaluate their performance. • Ability to strategically lead and develop team towards improved performance. • Ability to delegate and manage work loads and projects across functions within the organization. • Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Preferred Skills: • MS office • Typing skills & computer skills • Effective communication in English • Good analytical skills • Comprehending ability Location: Indore, Brilliant Summit, Block -B, Plot no-16India