We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. Department: 16107460 Patient Representatives Work Shift: Night shift position 7 on/ 7 off Job Description: The Patient Representative at North Mississippi Health Services is responsible for coordinating the patient's family and loved ones' experience, including providing support, information, and education as needed. This role requires strong communication skills and empathy to interface with both care teams and patient loved ones to facilitate information sharing, needs escalation, and any issue resolution. This includes monitoring and maintaining waiting room supplies and acting to support loved ones' needs to provide the best and most comfortable experience possible.JOB FUNCTIONS Coordinates: • Effectively and efficiently coordinates care to family members by monitoring and evaluating interdisciplinary care. Orients/Educates: • Orients and educates patients/family members/visitors to the Critical Care waiting area, policies, and procedures. Customer Service/Customer Relations: • Greets individuals in a positive and caring manner. • Effectively and efficiently relays the needs and concerns of patient’s family members/visitors to staff. • Provides emotional support to family members as needed. • Receives requests and provides general information to patient/family member as requested. • Assists in the resolutions of patient/family member issues/problems. • Assists family with grieving processes and procedures. Communication: • Promotes effective communication amongst care team, treating clinicians, patients, family members, etc. Liaison: • Serves as a liaison between patient care personnel and patients/families/visitors to ensure effective communication/interaction. Inventory: • Assesses and maintains waiting room supplies in a cost-effective manner. • Complies with budgetary guidelines. Regulation: • Adheres to NMHS/NMMC Policies/Procedures/Guidelines. • Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues. Knowledge Skills and Abilities • Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required • Demonstrated decision-making and problem-solving skills; required • Excellent organizational and communication (written and verbal) skills; required • Excellent human relations skills; required • Excellent interpersonal skills; required • Working knowledge of the development of adolescent, adult, and geriatric patients; required • Must maintain patient/family confidentiality with all aspects of information in accordance with practice, State and Federal regulations • Must have extensive contact with family members, visitors, physicians, nurses, internal/external customers/resources • Must have excellent written and verbal communication skills • Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve Physical Demands A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Standing. Constantly • Walking. Frequently • Sitting. Rarely • Lifting/Carrying. Frequently 50 lbs • Pushing/Pulling. Frequently • Climbing. occasionally • Balancing. occasionally • Stooping/Kneeling/Bending. Frequently • Reaching/Over Head Work. Frequently • Grasping. Frequently • Speaking. occasionally • Hearing. Constantly • Repetitive Motions. Constantly • Eye/Hand/Foot Coordinations. Frequently Salary Range: $15.07-$18.84 Education: Associate’s Degree | Business Administration/Management | Not Required
High School Diploma, GED, or Project Search Graduate | Required Certifications: