Join a team delivering complex change that improves how work gets done at scale. You will lead initiatives that strengthen quality, efficiency, and client experience through disciplined execution and data-driven decisions. If you enjoy solving ambiguous problems and aligning stakeholders to deliver meaningful outcomes, this role offers the opportunity to make a visible impact. As a Vice President, Program and Project Manager in the Transformation and change services team, you will lead end-to-end delivery of strategic programs that translate business priorities into measurable outcomes. You will partner closely with stakeholders across business, operations, and technology to align scope, plans, governance, and performance reporting. You will operate initially as an individual contributor with strong matrixed influence, with people management responsibility potentially added over time as the portfolio scales. Job responsibilities • Lead the transformation of strategic plans into high-impact programs and projects, delivering results across multiple business areas • Translate strategic goals into multi-year roadmaps and quarterly execution plans, including milestones, runbooks, and measurable targets • Coordinate delivery across business, operations, and technology teams, embedding in workstreams to drive decisions and outcomes • Partner with stakeholders to define priorities and requirements, translating them into clear scope, timelines, and acceptance criteria • Engage senior stakeholders with regular program updates, escalating risks and resolving issues to maintain momentum • Define and manage objectives and key results (OKRs) and key performance indicators (KPIs) across quality, cost, and time, including metric definitions, data sources, and accountability by workstream • Build and maintain dashboards and scorecards, leading routine performance reviews to identify bottlenecks and drive actions to closure • Use operational data (e.g., throughput, defects, and cycle times) to prioritize highest-value interventions and track realized benefits • Design and deliver scalable operational solutions that drive measurable value in quality, efficiency, and cycle time • Own portfolio governance, including risks, assumptions, issues and dependencies (RAID) management, dependency mapping, delivery cadence, and executive updates with clear decision points • Produce executive-ready artifacts throughout the lifecycle, including business cases, process flows, gap analyses, governance packs, operating model documentation, future-state models, and stakeholder updates Required qualifications, capabilities and skills • 10+ years of experience leading complex, multi-workstream transformation programs with measurable outcomes across cross-functional stakeholders • Strong program management discipline, including roadmap planning, milestone and critical path management, governance forums, and timely escalation and resolution of blockers • Strong analytical and problem-solving skills, with the ability to structure ambiguity into clear options, recommendations, and executable delivery plans • Proven ability to influence outcomes at all levels and navigate complex organizations to accelerate decisions, align stakeholders, and drive accountability • Excellent written and verbal communication skills, including the ability to create executive-ready narratives, governance materials, and status reporting under tight timelines • Demonstrated experience defining and driving objectives and key results (OKRs) and key performance indicators (KPIs), using data to manage performance and track benefits realization • Demonstrated proficiency in data analysis and insight generation, including interpreting models, identifying drivers, and producing actionable insights to improve execution • Proven conflict management capability, including surfacing issues early, facilitating productive discussions, and enabling win-win solutions through collaboration and negotiation • Advanced proficiency with common delivery and analytics tools (e.g., Jira, Confluence, SharePoint, Excel, Tableau) to support delivery tracking, documentation, and reporting Preferred qualifications, capabilities and skills • Experience with Alteryx to build repeatable data preparation, automation, and operational analytics workflows • Experience implementing automation to streamline workflows, improve operational efficiency, and support scalable process improvements • Experience fostering innovation and mentoring team members to strengthen problem-solving and program management capabilities • Experience partnering across more than one function or line of business to deliver shared outcomes in a matrixed environment • Demonstrated ability to identify opportunities for artificial intelligence and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-enabled solutions to enhance delivery, decision-making, and outcomes