Program Coordinator – Middle Tennessee Mid-South Care Services | Full-Time Position Overview Mid-South Care Services is seeking a motivated, organized Program Coordinator to oversee services throughout Middle Tennessee, including CHOICES, ECF CHOICES, DDA, CLS, Family Model Residential, Personal Assistance, CISS, and ILST. This position ensures quality, person-centered care, regulatory compliance, accurate documentation, and effective service coordination. Key Responsibilities • Coordinate and monitor services, ensuring quality, safety, and continuity of care. • Conduct regular visits with individuals supported and Family Model Providers. • Ensure Person-Centered Support Plans (PCSPs), authorizations, and individual goals are followed. • Maintain accurate, timely documentation, service records, and reports. • Monitor staff and provider performance, addressing concerns promptly. • Coordinate admissions, placements, transitions, and service needs. • Ensure compliance with TennCare, DDA, Medicaid, and HCBS requirements. • Report and follow up on incidents, complaints, and quality concerns. • Monitor scheduling, service delivery, and electronic visit verification (EVV). • Maintain positive relationships with families, support coordinators, and community partners. • Support referrals, program growth, and provider development. • Participate in an after-hours on-call rotation. Qualifications • Experience in human services, healthcare, disability services, or related fields. • Knowledge of person-centered care and service coordination. • Strong communication, organization, and problem-solving skills. • Ability to work independently, manage priorities, and meet deadlines. • Valid driver's license, reliable transportation, and ability to travel throughout Middle Tennessee. • Experience with CHOICES, ECF CHOICES, DDA, or Family Model Services preferred. • Bachelor's degree in a related field preferred. Our Expectations We seek a dependable, proactive professional who demonstrates initiative, accountability, strong communication, and a commitment to quality care. Mid-South Care Services is an Equal Opportunity Employer. We are dedicated to improving lives and promoting independence through quality home and community-based services.