Must Have Skills: Client & Stakeholder Management • Strong customer-facing experience (Mandatory) • Enterprise client relationship management • Executive-level stakeholder communication and governance management • Escalation management and resolution • Service review and client governance meetings Project & Operations Management • 8+ years of experience in Project Management, Program Management, Service Delivery, or Operations Management • Project planning, execution, and delivery management • Risk management and mitigation • Resource and stakeholder management • SLA/KPI tracking and operational governance • Incident, Problem, Change, and Release Management • Production support and operational excellence Technical Skills • API Development & API Management (REST, SOAP, Microservices) • Cloud Platforms: Azure, AWS, or GCP • DevOps practices and CI/CD pipelines • Application Support & Production Support • SDLC, Agile, and ITIL processes Tools & Technologies • ServiceNow • Jira • Azure DevOps • Confluence • Jenkins / GitHub Actions / GitLab CI/CD / Bamboo Good to Have Skills Cloud & Platform Technologies • Kubernetes • Docker • Containerized environments • Site Reliability Engineering (SRE) concepts Monitoring & Observability • Splunk • Dynatrace • Grafana • Prometheus • AppDynamics • Datadog Domain Experience • Telecom • Healthcare • BFSI • Retail • Enterprise Digital Platforms Program Exposure • Cloud Transformation Programs • Application Modernization Initiatives • Digital Engineering Programs • Global delivery and distributed support models Certifications • PMP • PRINCE2 • Certified Scrum Master (CSM) • Agile Certifications • ITIL Certification Key Responsibilities • Manage end-to-end operational programs and projects. • Lead client governance calls, service reviews, and executive presentations. • Drive SLA/KPI compliance and operational excellence. • Coordinate with Engineering, DevOps, Cloud, SRE, and Support teams. • Manage production support, escalations, and RCA activities. • Oversee releases, deployments, and operational readiness. • Ensure customer satisfaction and continuous service improvement initiatives.