The Transport Manager manages day-to-day transportation of Christie Lites equipment between warehouses and live event locations, coordinating cost-effective, reliable domestic, cross-border, and international freight while ensuring timely delivery and accurate shipment documentation. Responsibilities • Coordinates transportation operations. • Ensures cross-border and international shipment compliance. • Manages the global carrier network. • Controls freight costs and carrier performance. • Resolves freight claims and billing issues. • Supports daily team operations and processes. 1. Coordinates transportation operations by: • Planning freight movements with Transport Coordinators, warehouses, and internal stakeholders to meet shipment requirements and event deadlines. • Selecting appropriate carriers, securing capacity, and coordinating pickup and delivery schedules. • Tracking shipments, resolving delays, and communicating delivery risks and recovery plans. 2. Ensures cross-border and international shipment compliance by: • Coordinating international and cross-border freight with carriers and customs brokers. • Ensuring customs documentation and HS codes are accurate to support timely clearance. • Maintaining temporary import records and tracking re-export deadlines. • Maintaining shipment and customs records to support compliance audits. 3. Manages the global carrier network by: • Identifying and onboarding carriers based on coverage, cost, reputation, and capability. • Negotiating freight rates, service terms, and capacity with carrier partners. • Verifying carrier insurance coverage and maintaining current compliance records. 4. Controls freight costs and carrier performance by: • Comparing freight options to secure cost-effective, reliable service. • Monitoring on-time delivery, tender acceptance, rate reliability, and service failures. • Analyzing freight costs and carrier performance to identify savings and improve service. 5. Resolves freight claims and billing issues by: • Investigating and documenting lost, damaged, or delayed shipments and their impact on Christie Lites. • Submitting carrier claims and pursuing reimbursement or credits. • Reviewing freight invoices, resolving discrepancies, and working with Accounting on payment issues. 6. Supports daily team operations and processes by: • Coordinating team priorities and coverage to keep shipments moving. • Supporting Transport Coordinators with operational questions and shipment issues. • Maintaining transportation procedures, flowcharts, and accurate vendor information in Nexus. • Working with the software team to resolve system issues affecting transportation operations. Personal attributes for success in this role: • Self-motivated, with the ability to set and meet goals. • Strong communication skills, with a passion for collaboration over confrontation. • Calm and resourceful when resolving time-sensitive shipment issues. • Quality-conscious and team results-driven. • Excel at multitasking and adapting. Professional attributes for success in this role: • Transportation and logistics experience, including freight planning, carrier coordination, and rate negotiation. • Cross-border and international freight experience, including customs documentation and broker coordination. • Management experience overseeing teams and daily transportation or logistics operations. • Strong preference for experience in live events, touring, or production logistics. • Strong organizational, forward-planning, communication, and problem-solving skills. • Proficiency with MS Office and Excel; ability to analyze freight costs and carrier performance.