Zachary Piper Solutions is currently seeking a System Administrator candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations. Location: Reston, VA (onsite) Responsibilities: • Responds to basic customer problems, issues, requests. • Operates as the entry point for customers, documents, notifies proper department/desk, • Escalates as necessary, and tracks and follows up on all incidents. • Demonstrates technical qualities with exceptional customer service in daily responsibilities. • Resolves system issues with various diagnostic tools • Mitigates issues within the internal system • Resolves incident tickets Qualifications: • Active TS/SCI • 2+ years of IT professional experience • Experience in PowerShell • Security+ certificate • Excellent customer service skills Compensation: • Salary Range: $70,000 - $105,000 based on experience • Comprehensive Benefits: Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package Keywords: TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow #LI-JB1