Customer Service Representative Overview • The Customer Service Representative will provide exceptional support and assistance to customers, ensuring satisfaction and maintaining strong relationships. • This is a contract-to-hire position with potential for permanent employment after six months. • Work hours are 9 AM to 5 PM, offering a structured and predictable schedule. • The role is fully onsite, fostering collaboration in a family-oriented environment. • Candidates will inspect apparel products for quality assurance prior to shipment. • Responsibilities include managing customer inquiries, returns, and providing general support via chat and email. • This role offers the opportunity to work with a reputable client in the apparel industry. • Ideal for individuals with customer service or retail experience seeking growth opportunities. Customer Service Representative Key Responsibilities & Duties • Respond to customer inquiries via chat and email, ensuring prompt and accurate communication. • Inspect apparel products, including shoes, prior to shipment to ensure quality standards are met. • Process and manage customer returns, providing efficient resolutions for customer concerns. • Assist with additional customer service-related tasks as assigned by the team lead. • Collaborate with team members in a close-knit, family-oriented environment to achieve departmental goals. • Maintain accurate records of customer interactions and transactions for reporting purposes. • Provide feedback on customer service processes to improve efficiency and customer satisfaction. • Support inventory management tasks to ensure smooth operations within the department. Customer Service Representative Job Requirements • Associate of Science (AS) degree or equivalent educational background preferred. • Minimum of 1 year of experience in customer service, retail, or related fields. • Strong written communication skills to effectively interact with customers and team members. • High attention to detail, ensuring accuracy in product inspections and customer interactions. • Ability to multitask and prioritize tasks in a fast-paced environment. • Willingness to work onsite and collaborate within a team-oriented setting. • Familiarity with customer service software and tools is a plus. • Commitment to providing exceptional customer experiences and maintaining quality standards.