Help Desk Overview • The Help Desk role provides first-level technical support to employees, ensuring efficient resolution of IT issues. • Opportunity to work with cutting-edge technologies like cloud computing and AI-enabled tools. • Hybrid work arrangement offering flexibility and exposure to modern IT practices. • Collaborate with senior engineering staff on infrastructure modernization projects. • Gain hands-on experience in troubleshooting and resolving technical hardware and software issues. • Support cloud infrastructure and security initiatives as part of professional growth. • Enhance skills in Active Directory management and Microsoft Teams telephony. • Contribute to the setup and operation of equipment for meetings and conferences. • Develop expertise in emerging technologies such as cybersecurity and automation. Help Desk Key Responsibilities & Duties • Serve as the first point of contact for technical assistance via phone or email. • Track problem reports, trouble tickets, and employee requests, escalating as needed. • Assist with cloud migration and infrastructure modernization projects. • Support the implementation and administration of AI-enabled technologies. • Create and maintain user accounts and configure workstations and telephones. • Perform troubleshooting using diagnostic techniques to resolve technical issues. • Provide timely resolutions and excellent customer service to employees. • Maintain records of problems and resolutions, offering feedback for improvement. • Assist with Audio-Visual equipment setup and operation for meetings. Help Desk Job Requirements • Bachelor’s degree in Computer Science, Computer Information Systems, or related field. • 1–3 years of relevant experience in IT support or infrastructure roles. • Proficiency in Microsoft 365 and familiarity with Microsoft Azure. • Knowledge of Active Directory management tools and basic networking concepts. • Experience with troubleshooting hardware and software issues effectively. • Strong communication and interpersonal skills for technical support roles. • Interest in learning emerging technologies like AI, cybersecurity, and cloud computing. • Hands-on experience with Microsoft Teams telephony and conferencing preferred. • Ability to work independently and maintain equipment in good working order.