Medical Receptionist Overview • The Medical Receptionist plays a vital role in ensuring smooth operations and excellent patient experiences within a healthcare setting. • Greet patients and visitors warmly, creating a welcoming and professional atmosphere. • Coordinate scheduling and confirmation of patient appointments, ensuring efficient workflow. • Maintain accurate and confidential patient records using EMR and CRM systems. • Handle incoming calls, respond to inquiries, and provide empathetic support. • Assist with administrative tasks such as supply orders and inventory management. • Contribute to maintaining a clean and organized reception area. • Support the medical team in delivering exceptional patient care and service. • Participate in the Tuberculosis (TB) screening program as required. Medical Receptionist Key Responsibilities & Duties • Welcome patients and visitors, ensuring a positive and professional experience. • Manage appointment scheduling and confirmations, collaborating with medical staff. • Maintain patient records and update accounts accurately using EMR systems. • Handle inquiries and provide information over the phone and in person. • Collect copayments and assist with financial transactions as needed. • Ensure the reception area is clean, organized, and well-stocked. • Coordinate supply orders, inventory management, and courier services. • Support the medical team in operational tasks to enhance patient care. • Adhere to healthcare regulations and confidentiality standards. Medical Receptionist Job Requirements • High School Diploma or GED required; additional certifications in healthcare preferred. • Minimum of 1 year experience in healthcare customer service or related fields. • Proficiency in MS Office tools for reporting and workflow optimization. • Experience with EMR systems, preferably Athena, and knowledge of medical terminology. • Bilingual in English and Spanish is preferred for enhanced patient communication. • Ability to maintain a positive tone and convey information effectively during calls. • Experience in coordinating tasks and schedules to ensure efficient operations. • Commitment to improving patient care and overall experience. • Participation in the TB screening program upon hire is mandatory.