Contact Center Representative Overview • The Contact Center Representative role is a temporary position supporting inquiries related to 1099 status and online benefits. • This position requires daily on-site work and offers telework eligibility upon conversion to a permanent employee. • Candidates will engage with high-volume call center operations, ensuring professional and clear communication with clients. • The assignment is temporary, lasting through the end of April 2027, with strict adherence to attendance policies. • This role offers an opportunity to develop expertise in benefits-related inquiries and call center operations. • Ideal candidates will possess a professional phone presence and demonstrate reliability and punctuality. • Background checks and drug screenings are mandatory prior to starting the assignment. Contact Center Representative Key Responsibilities & Duties • Handle high-volume inbound and outbound calls, addressing inquiries regarding 1099 status and online benefits. • Provide accurate information and assistance to clients while maintaining a professional demeanor. • Ensure compliance with company policies and procedures during all interactions. • Document call details and resolutions accurately in the system for future reference. • Collaborate with team members to improve service delivery and operational efficiency. • Participate in training sessions to stay updated on procedures and system enhancements. • Adhere to strict attendance and punctuality requirements to maintain service levels. Contact Center Representative Job Requirements • High school diploma or GED required; additional certifications in customer service are a plus. • Minimum of 2 years of call center experience; 3 years preferred. • Proficiency in handling high-volume call center operations and inquiries. • Bilingual abilities are preferred but not mandatory for the role. • Clear and professional phone presence with excellent communication skills. • Ability to pass mandatory background checks and drug screenings within specified timelines. • Strict adherence to professional dress codes and punctuality during interviews and assessments.