Position Summary The Pool Server is a front-of-house service professional responsible for delivering attentive, friendly, and efficient service in an outdoor poolside environment. This role requires strong service fundamentals, the ability to work in a fast-paced setting, and comfort operating in varying outdoor conditions. The ideal candidate has prior serving experience and is comfortable providing food and beverage service in a luxury resort pool environment. Pool Servers must maintain professionalism and positive energy while working outdoors in heat, humidity, and changing weather conditions, ensuring a relaxed and enjoyable experience for guests throughout the day. Essential Functions Guest Experience & Poolside Service • Greet guests promptly and courteously at poolside seating areas, cabanas, and loungers. • Take accurate food and beverage orders and provide clear explanations of menu items, daily specials, and featured cocktails. • Maintain a visible, attentive presence throughout the pool area, anticipating guest needs and responding promptly. • Deliver food and beverages accurately and efficiently to poolside locations, ensuring proper presentation and safety. • Replenish beverages and check in with guests regularly to ensure satisfaction. • Present dessert and specialty beverage options when applicable. • Thank guests and provide a positive final impression at the conclusion of service. Order Management & POS Execution • Accurately enter food and beverage orders into the POS system. • Communicate effectively with the kitchen and bar to support timely service. • Retrieve completed orders, verify accuracy and presentation, and deliver promptly to guests. • Process guest checks accurately and in accordance with resort procedures. Outdoor Operations & Service Awareness • Work efficiently in outdoor conditions, including occasional heat, sun exposure, humidity, and rain. • Adapt service flows to changing pool activity, guest movement, and seating arrangements. • Maintain awareness of safety considerations related to wet surfaces, high temperatures, and pool operations. • Adjust service pacing to align with guest activity levels throughout the day. Service Standards & Team Support • Follow established steps of service and poolside service standards. • Adhere to all state, federal, and company alcohol service regulations, including ID verification and responsible service practices. • Maintain a professional, composed, and guest-focused demeanor during high-volume periods. • Support bartenders, server assistants, and management to ensure smooth service flow. Station Readiness & Side Work • Check assigned sections before, during, and after shifts for cleanliness, organization, and readiness. • Perform opening, running, and closing side work, including restocking supplies and maintaining service areas. • Assist with clearing and resetting tables, loungers, and cabana areas as needed. • Perform general cleaning tasks using approved cleaning products to maintain health and safety standards. • Attend required meetings and trainings. • Perform additional duties as assigned to support overall pool operations. Internal Relationships • Reports to the Restaurant General Manager. • Works closely with Bartenders, Server Assistants, Culinary, Pool Operations, and Restaurant Management. External Relationships • Has regular direct interaction with resort guests and members. Qualifications • Basic knowledge of food and beverage service standards and guest relations. • Working knowledge of menu items, cocktails, and poolside offerings. • Ability to communicate clearly in English to explain menu items and record orders. • Ability to multitask and remain organized in a fast-paced outdoor environment. • Ability to transport trays weighing up to 40 lbs. through poolside service areas. • Ability to maintain professionalism while working in outdoor conditions. Education & Experience Requirements • High school diploma or equivalent preferred. • Six (6) months to one (1) year of prior serving experience preferred; resort or outdoor service experience a plus. • Must obtain and maintain any required licenses or certifications as applicable. • CPR and/or First Aid certification preferred. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.