Lead, Manage and Develop People, Brand Ambassador & Operational Excellence Lead an Engaged Team: • Recruit, motivate and retain a dedicated team of customer facing customer front line employees • Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: • Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards. • Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention. • Conduct monthly property audits and ensure operational standards and safety compliance are met. Deliver Outstanding Customer Service: • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management • Address customer inquiries and concerns promptly in a professional manner Grow and Maintain a Robust Business: • Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district. • Communicate effectively with customers, colleagues and team-members BENEFITS: • $82,400 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units. • Second year bonus potential increase to $20,000 performance-based bonus • Participation in company stock program that includes dividends paid quarterly • Internal promotional and career opportunities throughout the United States • Extensive training and coaching plans – we want you to succeed! • Comprehensive group healthcare programs • 401(k) with generous employer match • Paid time off • Monday thru Friday work schedule Qualifications & Expectations • Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities. • 2+ years experience Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry. • Small to Medium Box Retail / Management experience preferred • Proven track record of top tier performance. • Experience managing operational audits and payroll budgets. • Exceptional communication and time management skills. • Proficient in MS Office (Excel, Word, PowerPoint and Outlook). • Passion for sales and customer service excellence. • Bachelor's Degree preferred. • Weekend availability by telephone. • 6 work weekends (Saturday or Sunday, not both) per year required during peak season • Occasional travel required to other markets for support