Head of Store Operations – New York City This is an exciting leadership opportunity with a respected hospitality group overseeing five bakery and café locations across New York City. The role offers a chance to combine strategic oversight with hands-on involvement in high-volume café environments, focusing on operational excellence, team development, and delivering exceptional guest experiences. Head of Store Operations Benefits & Compensation • Base salary of $115,000–$125,000 plus a performance-based bonus • Leadership role with direct influence on operational strategy and business performance • Opportunity for professional growth within an established hospitality brand • Collaborative and quality-driven work environment Head of Store Operations Requirements & Qualifications • Minimum of 5 years in progressive hospitality or retail foodservice operations, including multi-unit leadership • Strong background in specialty coffee operations within premium café or high-volume coffee concepts • Proven experience managing multiple café, bakery, or fast-casual locations • Expertise in financial management including P&L oversight, budgeting, labor optimization, and cost control • Thorough knowledge of NYC hospitality operations, food safety, and compliance standards • Excellent communication, organizational, analytical, and problem-solving skills • Hands-on, visible leadership style with flexibility to travel between locations and work occasional weekends Head of Store Operations Preferred Background & Skills • Experience managing multi-unit specialty coffee shops or premium bakery cafés • Demonstrated success in developing and coaching store managers and multi-location teams • Ability to implement operational systems that improve efficiency and profitability • Passion for fostering a positive, inclusive, and guest-focused culture Head of Store Operations Day-to-Day Responsibilities • Oversee daily operations and performance of five NYC bakery and café locations, ensuring consistency in quality and service • Lead and mentor Store Managers, holding them accountable for operational and financial results • Conduct regular store visits to provide hands-on leadership and identify improvement opportunities • Manage store-level financials including sales, labor, inventory, and expense control • Support training programs that enhance barista skills, beverage quality, and hospitality standards • Ensure compliance with health regulations, food safety, labor laws, and operational policies • Collaborate with senior leadership to execute strategies that drive guest satisfaction, sales growth, and team engagement This role is ideal for a results-driven hospitality leader passionate about coffee operations and developing high-performing teams to create consistent, exceptional experiences across multiple locations. JOB ID: 182797 #post Emily Lauro