Wholegoods Shipping Supervisor Department: Warehouse/NC Operations Reports to: Sr. Warehouse Process Manager Location: Wendell, NC Position Status: Full-time Status: Salary, Exempt Management Level: Non-Management JOB SUMMARY The Wholegoods Shipping Supervisor oversees daily wholegoods warehouse outbound operations, ensuring accurate, safe, and timely processing of dealer orders. KEY RESPONSIBILITIES OF JOB • Lead and train shipping employees in accordance with current policy and procedures. • Ensure that all order items are processed efficiently, accurately, and without damage. • Oversee picking, packing, and loading of shipments to ensure dealer requirements are met. • Ensure that all documentation including bill of ladings, shipping labels, etc. are prepared per order. • Communicate with all team members and other departments to complete tasks. • Coordinate with freight carriers and vendors to manage outgoing shipments and troubleshoot delays. • Optimize employee workflow to benefit productivity by monitoring day-to-day demand and making adjustments. • Determine and track Warehouse KPIs and adjust as needed to meet goals. • Aid in the interviewing/hiring of new employees. • Ensure that the Warehouse associates are properly trained and up to date on all necessary certifications. • Employee supervision duties to include: • Create and monitor schedules • Processing weekly timecard entries, PTO requests, recording attendance discrepancies, etc. • Provide coaching and mentoring • Issue corrective action when necessary • Develop and monitor goals and objectives for each associate • Performance evaluations EDUCATIONAL AND PHYSICAL REQUIREMENTS • Valid Driver’s License • High School Diploma or equivalent required/2+ year degree preferred • 3 to 5 years of experience in shipping, receiving, or warehouse operations, with 1 to 2 years in a supervisory or leadership role or an equivalent combination of education and experience • Knowledge of proper safety procedures, equipment maintenance, and warehouse practices • Knowledge of Excel, WMS, ERP, and carrier specific tools (e.g., UPS WorldShip, FedEx Ship Manager) • Previous warehouse leadership experience preferred • Proper Forklift training required – Forklift certifications preferred • Ability to work flexible shifts (6AM – 7PM) • Strong multitasking and communication skills • Able to lift 50 pounds, stand/walk for long periods of time, and work in a non-climate control environment