Job Overview We are seeking an experienced Electrical Manager to lead and oversee residential electrical service and installation operations. This role is responsible for managing daily department activities, developing and supporting a high-performing team, maintaining technical and safety standards, and driving operational efficiency, revenue growth, and customer satisfaction. The ideal candidate combines strong electrical expertise with proven leadership and business management capabilities. This individual will oversee workforce planning, scheduling, job quality, labor productivity, and department performance while partnering with leadership and other departments to support business objectives. The successful candidate will lead by example, promote accountability, develop talent, and ensure customers receive reliable, high-quality electrical solutions. Benefits • Competitive compensation package with performance-based bonus opportunities • Company vehicle and gas card • Comprehensive medical, dental, and vision insurance • 401(k) retirement plan with company match • Paid time off (PTO) • Ongoing training and professional development opportunities • Supportive team environment with opportunities for career growth and advancement Key Responsibilities • Department Leadership: Lead, coach, and develop electricians and apprentices while supporting hiring, onboarding, training, and performance management. • Service and Installation Operations: Oversee daily operations, scheduling, workload distribution, and resource allocation to ensure efficient, timely, and high-quality service delivery. • Technical Quality and Safety: Ensure compliance with applicable electrical codes, permitting requirements, and safety standards while overseeing inspections, troubleshooting, and quality control. • Financial and Operational Performance: Monitor revenue, profitability, job costs, labor productivity, and key performance indicators (KPIs) to improve department efficiency and business results. • Estimating and Project Coordination: Partner with sales, estimating, and operations teams on job scopes, pricing, project planning, and resource requirements. • Customer Satisfaction: Oversee escalated service issues, resolve customer concerns, and promote quality workmanship, professional communication, and ethical service recommendations. • Process Improvement: Identify opportunities to improve workflows, technician performance, service capacity, and overall departmental effectiveness. Qualifications • Minimum of 10 years of electrical industry experience, including at least 2 years in a supervisory or management role. • Residential electrical service and installation experience strongly preferred. • Valid Master Electrician license, as required by applicable state and local regulations. • Proven ability to lead, coach, and develop electricians and apprentices. • Strong knowledge of electrical systems, troubleshooting, installation practices, electrical codes, and safety standards. • Experience overseeing service operations, scheduling, job costing, labor productivity, and departmental performance. • Familiarity with field service management software, such as ServiceTitan, and experience using KPIs to drive operational improvements. • Working knowledge of estimating, project planning, and reading blueprints, schematics, and technical drawings. • Strong communication, organizational, problem-solving, and customer service skills, with a valid driver's license and acceptable driving record. • Candidates must successfully complete applicable background checks, drug screening, physical examinations, and lift assessments, where permitted by law. Work Environment and Physical Requirements This position combines office-based administrative and management responsibilities with regular field activity at residential job sites. The role requires the ability to visit job sites, communicate with customers and employees, inspect electrical work, and provide technical guidance in active work environments. Field activities may include climbing ladders, navigating uneven surfaces, working in confined spaces, operating or inspecting the use of hand and power tools, and exposure to outdoor weather, noise, dust, and other job-site conditions. The position may require occasional lifting, pushing, or pulling of materials weighing up to 50 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position. #HLP2 Pay Range $85,000—$125,000 USD About HELP For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know! We are an equal-opportunity employer committed to diversity and inclusion in the workplace. 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