We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude. This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. \n Qualifications • Previous 3-6 months customer service or customer support experience preferred • Previous 3-6 months call center or office background experience a plus • Basic computer skills • Quick learner and able to work independently • Strong phone and verbal communication skills along with active listening • Must be 18 years of age • A background check applicable with state and federal laws will be required Responsibilities • Manage large amounts of inbound calls in a timely manner • Follow communication "scripts" when handling different topics • Identify customers' needs, clarify information, research and provide solutions and/or alternatives • Access company and client resources provided to accurately handle the call • Seize opportunities to upsell products when they arise • Skillfully change from one task to another without loss of efficiency or composure • Be available at your desk, maintaining punctuality and attendance at all scheduled times • Remain positive and professional in all customer interactions • Flexibility to cross train as requested Bring Your Own Device (BYOD) • This position requires you to provide your own equipment and workspace. • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Hardware/Software Requirements: • Processor: Intel® Core™ i5-8250U Series or greater • Memory: 8GB on Windows 10 or 11 64 bits • Screen Resolution: 1280x768 or higher, dual monitors required • USB DSP headset • Click here for an example • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed • Firewall must be enabled (Will be checked prior to allowing login to system) • Must be hardwired to your modem or router/ No Wi-Fi or extenders • Click her for the BYOD policy for full detailed list of requirements \n $15 - $15 an hour Shift differential (extra $1/hr nights & wkds) Work hours - Shifts between 8:00am-10:00 pm (EST) ; Work Days - Mon-Fri and every other weekend Paid Training - typically 2-5 days in length from 9:00am-6:00pm (EST) Status - Full Time or Part Time Temporary; 20-40 hours per week Must be available to work on the first and last business day of each month \n Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.