Key Responsibilities 1. PMO Governance & Process Management • Establish and maintain project governance frameworks, ensuring all projects follow defined processes, QA standards, and Service Level Agreements. • Monitor project performance against agreed success criteria and escalate risks or issues where necessary. • Continuously review and improve delivery processes and ways of working. 2. End-to-End Project Delivery Lifecycle Management • Manage digital projects from briefing and planning through to launch and post-launch optimisation. • Coordinate internal teams across design, development, content, and account handling to ensure quality and efficient delivery. • Track project timelines, resource requirements, and dependencies, ensuring milestones are met. 3. Stakeholder & Client Relationship Management • Act as the day-to-day client contact during project delivery, managing timelines, expectations, and QA. • Build and maintain strong relationships with clients and all internal/external stakeholders (including design, development, digital marketing, and sales teams). • Align website delivery with go-to-market strategy and digital marketing campaigns, understanding the dependencies between launch and broader marketing activities. 4. Budgeting, Reporting & Attention to Detail • Monitor project budgets, track expenditure, and manage scope changes effectively. • Provide regular, accurate reports on project status, risks, and financial performance to senior management. • Ensure all project documentation is detailed, up-to-date, and clearly communicated. Othe Key Requirements • Hands-on experience with SaaS-based projects and a strong understanding of the product lifecycle. • Proven experience managing multiple digital projects concurrently, from brief to delivery. • Experience in providing process expertise, administrative support, setting and maintaining standards for project management – defining process, creating templates, maintaining project documents and defining best practices • Familiarity with project management tools (JIRA) and methodologies Skills • Verbal and non-verbal communication skills • MIS and presentation skills • Strong leadership and management skills • Time management and ability to multitask • Ability to manage multiple projects Educational and professional Qualifications – Computer Science Graduate with Project Management experience + training in project management methodologies. Industry certifications such as PMP (Project Management Professional) or other project management certifications such as Prince2, Scrum Master etc. preferred.