Company Description Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel. Job Description • Lead the daily operations of Restaurant & Gourmet Bar • Inspire, coach and develop the Food & Beverage team • Create memorable guest experiences and drive service excellence • Manage guest feedback and confidently resolve service issues • Oversee restaurant presentation, beverage service and compliance • Manage stock, costs and daily operational requirements • Work closely with Kitchen and wider hotel teams to deliver seamless service Qualifications • Minimum 3 years experience leading a restaurant, coffee shop or Food & Beverage operation • Strong leadership skills and a passion for developing people • A genuine focus on guest experience and service excellence • Strong knowledge of restaurant and beverage operations • Commercial awareness and experience managing costs and budgets • Excellent communication, organisation and problem-solving skills • Flexibility to work evenings, weekends and public holidays • Experience with Opera Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. Benefits Your Way: • Access to Accor team benefits, including global discount's on accommodation and food & beverage. • A supportive and collaborative work environment. • The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor • Accor has a strong focus on ensuring all of its people feel welcome and feel valued. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS.