Business Analyst (Commercial Real Estate / Salesforce / Call Center) Overview We are seeking a Business Analyst to support multiple initiatives for a Commercial Real Estate organization, including a Customer 360 data initiative and a call center transformation project. The Business Analyst will work closely with business stakeholders, architects, and technical teams to gather requirements, document processes, and help guide solution design across multiple systems including Salesforce and call center technology platforms. This role will focus on translating business needs into clear technical requirements and helping drive projects forward across cross-functional teams. Key Responsibilities Gather and document business and technical requirements across Customer 360 and call center initiatives Work with stakeholders to define customer data requirements and data flows across systems Support call center improvements including telephony, SMS texting, and Salesforce integration Create process maps, user stories, and functional requirements documentation Act as liaison between business stakeholders, architects, and development teams Support ongoing project delivery and help ensure solutions align with business goals Assist with vendor/partner coordination for technology delivery teams Must-Have Skills 5+ years of Business Analyst experience on technology or systems projects Strong experience gathering and documenting requirements and writing user stories Experience working on Customer Data / Customer 360 / CRM-related projects Experience working with Salesforce or CRM platforms Experience working with call center / contact center technology (telephony, SMS, routing, etc.) Strong stakeholder communication and ability to bridge business and technical teams Nice-to-Have Skills Commercial Real Estate industry experience Experience with MoneyPenny / VoiceNation / call center platforms Experience with SMS / texting platforms integrated with CRM Experience working on Customer 360 or data consolidation initiatives Experience working alongside Architects, PMs, and external implementation partners Experience with field service or field operations technology (Field Service, Field IQ, etc.)