Experience: Min 1-3 YEARS Qualification: BE/Diploma in electronics & communication or Biomedical engineering Job responsibilities: • Service Operations Management • Ensure timely installation, preventive maintenance, and breakdown support • Monitor and achieve service call closure within defined TAT • Handle customer escalations and critical service issues • Reduction in pending calls backlog • Provide feedback to technical teams for product/service improvement • Installation & Commissioning • Coordinate installations and ensure site readiness • Ensure proper documentation and customer sign-off post installation • AMC / CMC Management • Track and manage all AMC/CMC contracts • Ensure timely completion of preventive maintenance • Drive contract renewals and service revenue generation • Follow up on service-related payments (AMC, spares, etc.) • Ensure accurate documentation for billing and compliance • Spare Parts & Inventory Management • Ensure availability of critical spare parts • Coordinate with logistics for urgent requirements • Customer Relationship Management • Act as the primary contact for service-related concerns • Maintain strong relationships and ensure high levels of customer satisfaction • Team Management • Supervise and guide service engineers in the territory • Assign tasks, monitor performance, and ensure discipline • Provide technical and operational support • Reporting & CRM Management • Maintain accurate updates in CRM • Submit periodic service performance reports • Track pending calls and identify recurring issues • Maintain audit-ready service documentation Required Skills • Strong technical knowledge of medical equipment • Good communication and customer handling skills • Team management and coordination ability • Proficiency in CRM tools and MS Excel • Problem-solving and analytical skills