Marketing Statement: The Office of Performance, Benchmarking and Customer Research works closely with staff responsible for planning and delivering bus, rail and paratransit services to use data to assess performance and drive actions to improve. This internship is great for someone who likes both working with data and talking to staff responsible for managing daily operations. Our ideal candidate would be familiar with R, SQL, and/or PowerBI and have experience with Excel and PowerPoint. Example projects include analyzing the impact of bus priority projects (e.g., bus-only lanes) on speeds and reliability, analyzing and building reporting to improve key internal business processes (e.g., time to hire), building and editing reports that align to performance measures in our Strategic Transformation Plan, and analyzing the impact of operational practices and disruptions on rail customer on-time performance Job Description: This is an introductory, preparatory, and training opportunity for college and graduate students designed to provide hands-on and practical transit industry work experience. Areas include but are not limited to: Bus and/or Rail Operations, Safety/Emergency Management, Engineering, Police, Information Technology, City/Urban Planning, and General business functions. The assignments are on a temporary basis not to exceed thirteen (13) weeks of summer employment. Student interns may rotate to various departments based on their major in college/university and/or the respective departmental assignment. The student intern is supervised by an appropriate Executive or designee. Principal Job Duties • Duties will vary depending on the assigned department. General duties may include activities in which the student intern: • Compiles, reviews, and analyzes data. Operates a personal computer to verify, input, and correct data required for producing reports. • Researches data for and assists in the preparation of management, operations, technical and administrative reports. Utilizes management memoranda, fiscal and operations reports, and data to complete assignments. • Produces tangible work product specific to the assigned department to include presentations, reports, correspondence, graphic representation of data and/or project plans. • Reviews reports to identify problems based upon standard criteria and guidance from supervisors; recommends solutions as instructed. • Participates in training sessions related to various functions performed by the department to which assigned; attends appropriate Authority, departmental and office meetings, etc., in order to gain exposure to transit functions. • Participates in and/or leads departmental meetings, working sessions, etc. Other Duties • Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles. The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct, and control the work of employees under their supervision. Knowledge • Knowledge of personal computers and other standard office equipment. • Knowledgeable of computer software, specifically spreadsheets, word processing and databases. Skills • Skilled with analyzing numerical data and to prepare reports. Abilities • Ability to research methodology. • Ability to communicate effectively at all levels. • Ability to establish and to maintain effective working relationships with co-workers • and the public. Machine, Tools, Equipment, Software, Hardware Required • Personal computer • Microsoft Office Suites • Office equipment Supervisory Responsibility Not responsible for supervising others. Minimum Education • Graduation from high school or the possession of a high school equivalency certificate. Applicant must be attending an accredited college or university pursuing a degree in a discipline deemed appropriate for the position intern is seeking. • The intern's major or area of concentration must be aligned with the academic and functional requirements of the position for which the intern's major or area of concentration must be aligned with the academic and functional requirements of the position for which the student had applied. • Must have completed their freshman year and be entering their sophomore year of college. • The intern must possess a minimum cumulative 2.8 GPA. • In cases where the internship is a progressive internship offering the consecutive summer opportunities through graduation, the intern must receive a favorable performance evaluation for the prior summer in order to be considered for each subsequent summer. Minimum Experience • N/A Minimum Certification/Licensure • N/A Preferred Qualifications • N/A