Description Summary of Essential Functions • Responsible for achieving in-depth knowledge of assigned Epic clinical applications, and must be able to communicate effectively to end users in a classroom, webinar, eLearning and at elbow setting. • Works closely with application analysts and project teams to ensure that all issues connected to training materials and their use are addressed. • Identify and analyze potential knowledge or training gaps and create solutions. Educational Requirements • High school diploma or equivalent required. • Must be able to communicate effectively in English, both verbally and in writing. • Must have a BA/BS Degree or equivalent and 1 year of relevant experience. Licensure and Certifications • Nursing or other clinical licensure is required. • Clinical Informatics certification is preferred but not required for clinical training positions. • Must complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education Knowledge/Skills/Abilities • Classroom teaching experience. • Strong desktop tool usage including Word, Excel, Outlook and PowerPoint. • Effective presentation and classroom management skills. • Effective oral, written communication and follow-up skills. • Strong interpersonal relationship skills. • Minimal implementation and/or support experience. • Self-motivated, detail-oriented, problem solver. • Excellent project management skills. • Healthcare experience preferred but not required. • Experience using eLearning authoring software, recording voiceover, creating video shorts for the purposes of electronic education preferred. • Knowledge of EMR systems implementations and support preferred. • Qualified candidates must be able to effectively communicate with all levels of the organization Physical Requirements • Primarily works the day shift tour of duty; additional hours may be asked to work other hours as needed, including nights and weekends. • Expected to frequently provide onsite training and assistance to clinical personnel. • Will be required to take rotating call to support the applications • May be expected to lift over twenty five (25) pounds. • Ability to distinguish between numbers and symbols. • Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. • Walking and climbing to accomplish tasks. • Corrected vision and hearing to normal or near normal range. • Extended periods of sitting and/or walking depending on specific duties. Duties and Responsibilities • Obtain Epic certification in three applications and be ready to lead classes in each. • Build and maintains the master training environment for primary application suites supported. • Classroom Trainer for multiple clinical applications. • Maintains the physical classroom spaces to make sure they present a professional and friendly environment. • Responsible for class materials upkeep, making sure that everything is ready and available when end users come to class. • Keeps attendance and record grades of end users as well mark their completion of our class. • Basic familiarity with placing tickets in service desk application for various user and hardware issues. • Must work to constantly improve presentation skills and classroom management - present to colleagues regularly to master the skill. • Achieve basic knowledge of Captivate software and eLearning authoring. • Develop a thorough knowledge of the eLearning QA process and participate regularly with this team. • Create first draft of application tip sheets under the oversight of senior staff. • Provide feedback to the training and implementation managers on improvements and updates to the curriculum based on classroom/end user experience. • Test & validates curriculum and exercises in the training environment prior to their use in class. • Provides regular feedback on training environment performance and usability based on classroom experience. • Demonstrates the ability to independently function and master their job responsibilities. • Attends implementation meetings as representative of the training team to development understanding of training from the operational and application standpoint. • Starts forming a relationship with the appropriate application teams. • Maintains positive relationships with the end user base, operation, application and training team colleagues. • Performs other tasks/responsibilities as necessary.