Summary of Essential Functions • Perform a variety of clerical tasks, including typing, copying, sorting, distributing, scanning, mailing documents, and completing assigned WQ’s. • Accurately process data entry into the computer system, handling confidential records with care and attention to detail. • Adhere to hospital and patient confidentiality policies to ensure compliance and privacy. • Must have the skills to copy documents effectively and with accuracy as well as well as handle a variety of special projects for the Collections Department with great time sensitivity. • Performs assigned clerical tasks including but not limited to directing or answering inquiries from employees, patients, patient families, and visitors. Educational Requirements • High school diploma or equivalent. • Strong communication skills, both verbal and written, with proficiency in English. Qualifications/Knowledge/Skills/Abilities: • Strong organizational skills with the ability to prioritize tasks based on written and verbal instructions. • Capable of typing at a minimum speed of 45 words per minute, ensuring accuracy in spelling and grammar when documenting patient account notes. • Availability to work a 40-hour week, Monday through Friday, with the flexibility to work additional hours as needed. • Collaborative team player, contributing to overall effectiveness and productivity. • Basic understanding of debits and credit for account charging and adjustment posting • Ability to communicate with other persons effectively and courteously over the phone and in person. Demonstrates patient, tact, and persistence to obtain required information for positive results. Duties and Responsibilities • Sort, prepare, and distribute daily mail, ensuring timely delivery of insurance-related documents. • Print and mail insurance claims and medical records to third-party insurers, adhering to strict attention to detail. • Review, sort, and distribute patient letters, ensuring proper attachments are included before mailing. • Process and distribute daily claim runs to appropriate staff, ensuring accuracy and confidentiality. • Handle emailed insurance requests promptly, following confidentiality guidelines and procedures. • Respond promptly to coworker requests for itemized bills, ensuring accuracy and timeliness. • Complete assigned work queues (WQs) within deadlines. • Scan, index, and route correspondence to appropriate WQs, ensuring accurate correspondence types are selected for proper WQ routing and automation workflows. • Requires good critical thinking skills to investigate credits on accounts. • Works with insurance follow up team to review insurance credits for refunds. • Responds timely to request from coworkers and patients on refund request • Enter account comments and refer inquiries to the appropriate billing staff according to established procedures. • Works with accounting to resolve uncashed checks to review for state unclaimed • Maintain proper stock levels for fax and copy machines, replenishing paper as needed by the end of the shift. • Monitor office and billing supply levels, notifying the Admin Assistant when inventory is low to place orders. • Collaborate with billing clerk and refund clerk to cover duties as needed and ensure smooth workflow. • Perform additional tasks as required to support the team and ensure operational efficiency.