Position Summary Works under general supervision to perform a variety of entry-level clerical/administrative duties that may require the use of limited independent judgment, skill processing, communicating, creating, and/or maintaining various records, files, and information regarding specific departmental functions. Pay Grade: 42 Salary Commensurate with Experience and Education Minimum Qualifications • Two (2) years of experience in appropriate clerical, bookkeeping, data processing or statistical work; AND • High school diploma or possess a GED; OR • One (1) year of experience in appropriate clerical, bookkeeping, data processing or statistical work experience and one (1) year of college study (30 semester hours or 36 quarters). • An equivalent combination of related education and/or experience. • PROOF OF EDUCATION, TRAINING AND/OR EXPERIENCE IS REQUIRED. Duties and Responsibilities • Processes and/or enters pertinent data into the computer or other record format for processing or issuing department-specific applications, registrations, permits, licenses, documents, etc. • Greets customers and answers questions by telephone or in-person concerning departmental policies, procedures and work functions.  • Provide accurate, valid and complete information clearly and concisely utilizing the right methods and tools.  • Handle customer complaints to provide appropriate solutions and alternatives to ensure resolution.  • Receives, reviews and processes records, reports and other various documents as required for accuracy and/or conformance with established policies and procedures.  • Mails or issues in person department-specific authorized documents or materials as required.  • Obtains data from various sources to prepare and compile standard reports.  • Maintains and balances cash drawers, processes applicable fees or other monetary charges and calculates daily revenues received by balancing cash drawers and recording revenue.  • Files and maintains control records. Operates office machines.  • Relieves or assists other clerical employees in an assigned work area.  • Performs other related duties as required or directed.  KSAs • Knowledge of modern office practices, procedures and equipment. • Skilled at operating office equipment. • Skilled in maintaining focus, paying attention to detail and multi-masking. • Ability to greet and answer taxpayers’ inquiries competently and courteously. • Ability to interact effectively and efficiently with a high volume of customers on the telephone and in person. • Ability to become proficient in Microsoft Word and Excel and familiarity with computerized databases. • Ability to plan, organize and maintain. • Ability to resolve problem situations.  Disclaimer This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. Shelby County Resident Disclaimer  All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment.  The residency requirement shall not apply to certain public safety/civil service employees.  This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department.  The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff’s Office, Division of Corrections or the Fire Department.