Division/Department: Fond du Luth Casino – Marketing Location: Fond du Luth Casino- On Site Reports To: Marketing Manager Probationary Period: 90 days – Full time FLSA Status: Non-Exempt (hourly) Classification: Class A Gaming Licensure Driver’s License: Level 0 No Driver’s License required. Rate of Pay: $21.34 to $24.01 • Supervises the Épique Rewards Representatives. Recognizing that each employee is a representative of the Casino, and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers. • Trains individuals in the department to promote the property and all its’ areas. • Maintains filing and records system for the department. • Completes all required paperwork and reports. • Provide friendly and professional assistance to casino players, addressing inquiries and resolving issues promptly. • Foster positive relationships with players to ensure a welcoming and engaging experience. • Accurately enter and update player information into the casino’s database. • Ensure all player details are correct and up-to-date, maintaining the integrity of the data. • Work closely with other casino departments to ensure smooth operations and player satisfaction. • Provide feedback to management on program effectiveness and opportunities for improvement. • Ability to work well within a team, fostering a positive and collaborative environment. • Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems. • Provides customer service in a manner that demonstrates a good working knowledge of all services and promotions at the casino properties. Communicates with and provides services to the guests in a manner which promotes the casino and sets an example of the highest quality of customer service. • Knowledge of computer applications including word processing, databases and/ or data entry, spreadsheets and Microsoft Outlook is required. • Appropriate work attire is required. • Must attend all mandatory department training. • Must attend all required Title 31 and/or SAR training. • Ability to obtain a gaming identification badge to work in and around Casino property and facilities. • Ensures confidentiality of financial records and all records for employees, band members and/or clients. • Required to maintain proper attendance including reporting to work on time in accordance with applicable policies. • Maintains a clean and organized work area. • Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary. • No Driver’s License required. • High School Diploma or GED required. • Two years of Gaming or Marketing experience preferred. • One-year Supervisory experience preferred. • Strong ability to lead by example, inspire, and motivate others is required. • Excellent communication skills for interacting with both players and team members is required. • Problem-solving mindset with the ability to remain calm and professional under pressure is required. • Demonstrated positive customer service, communication and listening skills. • Skill in data entry. • Ability to communicate effectively orally and in writing is required. • Ability to work independently and establish priorities is required. • Attention to detail and accuracy is required. • Ability to establish professional and harmonious working relationships on all projects and with all parties involved. • Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies. • Subject to pre-employment and annual background checks. • Operations are conducted seven days a week and on holidays. • May be required to be available on call and to work extended hours • Some travel may be required. PHYSICAL REQUIREMENTS: • Sedentary work with walking and standing required. • Subject to inside environmental conditions, including work in a smoking environment. • Lifting, bending and carrying up to 25 pounds, standing and or sitting for long periods of time