Compensation: $18.75 - $28.13 / hour (Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.) The Impact You Can Make As a Behavioral Health Services (BHS) Technician or Crisis Services Technician, you are the heartbeat of our therapeutic environment. Working under the guidance of licensed nursing staff, you will provide vital, hands-on care to individuals navigating acute mental health challenges, substance use disorders, and developmental disabilities. This unique role allows you to make a profound difference by blending essential medical support with empathetic, trauma-informed advocacy in our secure Inpatient Behavioral Health Unit and brand-new Crisis Stabilization Unit. Why Choose Glens Falls Hospital? • Paid Specialized Training: Receive fully compensated, gold-standard crisis prevention and clinical orientation certifications (including CIT and BLS) upon hire. • The Ideal Stepping Stone: Gain highly coveted, hands-on patient care hours perfect for individuals pursuing advanced degrees in Social Work, Psychology, Mental Health Counseling, or Nursing. • Comprehensive Clinical Exposure: Gain diverse skills by cross-training in both acute inpatient care and emergency psychiatric crisis settings, working with all age groups from pediatric to adult populations. • Diverse Population Experience: Gain invaluable skills working with both voluntarily admitted and acute patients across all age groups, including pediatric populations. • A Supportive Environment: Benefit from structured on-the-job training, mentorship from licensed professionals, and a clear pathway for internal career growth. How You Will Fulfill Your Potential (Responsibilities) Patient Care & Therapeutic Support • Build trusting relationships with patients that emphasize personal recovery, resilience, and emotional regulation. • Deliver trauma-informed care that minimizes restrictive measures and empowers patients to participate in their treatment plans. • Assist and teach patients with daily living activities, personal hygiene, and nutritional tracking. • Facilitate therapeutic group activities, holiday celebrations, and movie nights in partnership with programming directors. Clinical & Technical Assistance • Perform core medical tasks, including taking vital signs, blood glucose checks, lab specimen collection, 12-lead EKGs, and phlebotomy (blood draws). • Manage patient intake workflows, including charting, inventorying personal belongings, and orienting new patients to the unit. • Observe and document patient behaviors, providing clear, timely written and verbal updates promptly to the Registered Nurse regarding any status changes. • Support the unit by completing basic clerical tasks and escorting patients to off-unit activities. Safety & Crisis Intervention • Maintain unit safety and security by conducting safety rounds, room checks, video monitoring, and contraband searches. • Provide direct visual observation for high-risk patients to ensure the safety of both patients and staff. • De-escalate tense situations, patient aggression, or behavioral crises using hospital-approved verbal and physical techniques. • Apply, monitor, and remove patient restraints only when necessary, strictly adhering to physician protocols and safety guidelines. What You Bring (Qualifications) • Education: High School Diploma or GED required. Associate or Bachelor’s degree in Human Services, Psychology, Sociology, or a related behavioral field is strongly preferred • Experience: 1–2 years of healthcare, patient care, or mental health experience is preferred, though a passion for compassionate care is our top priority. OPWDD experience or training highly desired. • Certifications: Basic Life Support (BLS), Crisis Intervention Team (CIT), and NAPPI certifications are required and fully provided by the hospital during your comprehensive onboarding process. • Core Capabilities: Excellent communication skills, strong conflict de-escalation abilities, and a dedicated comfort level working with diverse populations in high-acuity medical environments.