Market Range: 05 Hiring Salary: $18.54/Hourly JOB SUMMARY/ESSENTIAL FUNCTIONS: The Patient Service Representative supports the operations of the clinic by performing day-to-day administrative tasks while ensuring high-quality customer service to the patients at University Health Services. • Welcomes, greets, and screens patients and departmental clients/visitors. • Answers multi-line phone system, addresses/schedules appointments, and directs calls to appropriate persons. • Performs day-to-day administrative functions and general office duties, including word processing, copying, scanning, faxing, sorting/distributing mail, and data entry. • Maintains patient accounts, verifies method of payment for service, and collects data and/or payment as appropriate. • Maintains patient waiting areas and front desk areas in a manner that is organized and neat. • Creates and maintains charts in electronic formats. • Scans and indexes documents in the electronic health record. • Attends scheduled department staff and clinical meetings. • Performs other related duties as assigned. MINIMUM REQUIREMENTS: EDUCATIONS: High School Diploma or GED. (TRANSCRIPT IS REQUIRED) EXPERIENCE: Two (2) years of related administrative clerical experience including six (6) months of medical receptionist experience; OR a combination of education and experience to equal two (2) years. KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to exercise a high degree of diplomacy and tact. • Ability to understand medical terminology. • Excellent customer service and interpersonal communication skills. • Skill and flexibility to accommodate the changing needs of the department. • Well-developed verbal and written communication skills in English; additional language abilities welcomed. • Ability to work well individually or in a team capacity with minimal supervision. • Basic to intermediate computer knowledge and skills. • Ability to work independently, multi-task, ne team-oriented, deal with challenging situations and people, and problem-solve through job-related tasks. • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. • WORK SCHEDULE: This position may occasionally be required to work evenings.